Basic Info

Mohamed Elhefnawi

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Call Center Agent at Sedra Care

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

Call Center Agent


Company Details

Sedra Care

Alexandria, Egypt

11-50 employees

Telecommunications

www.callingcardplus.com

Feb 2016 to present (11 months)
Sales Engineer at Smart Technology

Experience Details

Sales Engineer

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

Selling surveillance cameras, Alarm systems,UPS, Solar systems


Company Details

Smart Technology

Alexandria, Egypt, Egypt

11-50 employees

Engineering Services

www.smarttech1.com

Aug 2015 to Feb 2016 (6 months)
Billing Departement Manager /Call Center Agent at Salesboom

Experience Details

Billing Departement Manager /Call Center Agent

Customer Service/Support

Manager

-Made outgoing calls to the clients in the USA and Canada and negotiated payment terms and contracts.
-Studied delinquent accounts and determined which type of payments plan or settlement can be offered on behave of the company.
-Operated the company merchant account and handled all the credit card transactions.
Handled the company E-marketing department by operating many blogs and write articles about the company.


Company Details

Salesboom

Alexandria, Egypt

11-50 employees

Information Technology Services

www.salesboom.com

Mar 2009 to Nov 2013 (4 years 8 months)
Call center Agent / SME at Sutherland Global Services

Experience Details

Call center Agent / SME

Customer Service/Support

Experienced (Non-Manager)

-Worked on AT&T account and handled 50-60 inbound call per day.
-Provided excellent customer service and also worked as a sales agent by offering all AT&T products on all calls.
-Operated the company CRM software programs.


Company Details

Sutherland Global Services

Alexandria, Egypt

More then 1000 employees

Business Services - Other

www.sutherlandglobal.com

Nov 2010 to Nov 2011 (1 year)

Achievements


During working in Salesboom I improved the comany classification in the BBB in the the USA from C- to BB+ by responding to all the complaints filled against the company.

Education

BS in Telecommunication Engineering

Education Details

BS

Telecommunication Engineering

Alexandria University, Egypt

C / Good / 65 - 75%

Electrical Engineering

N/A

Alexandria University
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abadelnasr

Egypt

1995

A / Excellent / 85 -100%

N/A

Gamal Abadelnasr
1995
This profile is fresh!
Last update was today

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Profile Skills and Keywords

AdaptiveArabicBilling Departement Manager /Call Center AgentBusiness Services - OtherBusiness-orientedCRM SoftwareCall CenterCall Center AgentCall Center Agent / SMECustomer ServiceCustomer-orientedEngineering ServicesEnglishFlexibleHard WorkerInformation Technology ServicesMS OficeMusicOrganizerSalesSales EngineerSupportTelecommunication EngineeringTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM software

CRM software

: Expert

: Extreme - I love it!

:

3-5 years

MS Ofice

MS Ofice

: Intermediate

: High

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

call Center

call Center

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Organizer, Flexible / Adaptive

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