Basic Info

Mohannad Alasyouty

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

High value Customer Care Representative at Vodafone Egypt

Experience Details

High value Customer Care Representative

Customer Service/Support

Entry Level

Click to edit position description1_Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2_Opens customer accounts by recording account information.

3_Maintains customer records by updating account information.

4_Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Oct 2015 to present (2 years)
Social media member at MOIC Alazhar (student activity)

Experience Details

Social media member

Education/Teaching

Student

N/A


Company Details

MOIC Alazhar (student activity)

Cairo, Egypt

https://www.facebook.com/MOIC.Al.Azhar/?fref=ts

Mar 2014 to Jan 2015 (10 months)

Education

Bachelor's Degree in business administration

Education Details

Bachelor's Degree

business administration, Marketing and sales

Al Azhar University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Azhar University
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al_tahrer primary and secondary Azharian School

Egypt

2012

A / Excellent / 85 -100%

Graduated by 91%

Al_tahrer primary and secondary Azharian School
2012

Certifications

Mini MBA
Jul 2016

Certificate details

Mini MBA

Jul 2016

N/A

N/A

N/A

International Academy For Advanced Research and Studies - IAARS London

N/A

Training and Courses

Training/Course Details

introduction into marketing

Aug 2015

University of Pennsylvania

provided by coursera education platform

Training/Course Details

learning how to learn

Jan 2017

RWAQ online courses platform

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBusiness AdministrationContent CreationCreativeCustomer CareCustomer ServiceCustomer-orientedEnglishFlexibleFootballHigh Value Customer Care RepresentativeIntroduction Into MarketingLearning How To LearnMarket ResearchMarketing And SalesMicrosoft ExcelMicrosoft OfficeMini MBAPlannerReadingSiebelSnorkelingSocial Media MarketingSocial Media MemberSupportTelecommunicationsTravelingVodafone EgyptWildlife

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

siebel

siebel

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer care

customer care

: Expert

: Medium

:

1-3 years

market research

market research

: Advanced

: Extreme - I love it!

:

Less than 1 year

social media marketing

social media marketing

: Advanced

: Extreme - I love it!

:

1-3 years

content creation

content creation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Customer-oriented, Creative, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/mohannadalsayedhttps://www.facebook.com/mohannadalsayed44

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