Basic Info

Mohannad Alasyouty

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Bein Sport

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

1_Contact potential or existing customers to inform them about a product or service using scripts

2_Answer questions about products or the company

3_Ask questions to understand customer requirements and close sales

4_Direct prospects to the field sales team when needed

5_Enter and update customer information in the database


Company Details

Bein Sport

Cairo, Egypt

More than 1000 employees

Entertainment

N/A

Feb 2018 to present
High value Customer Care Representative at Vodafone Egypt

Experience Details

High value Customer Care Representative

Customer Service/Support

Entry Level

Click to edit position description1_Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2_Opens customer accounts by recording account information.

3_Maintains customer records by updating account information.

4_Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Oct 2015 to Nov 2017 (2 years 1 month)

Education

Bachelor's Degree in business administration

Education Details

Bachelor's Degree

business administration, Marketing and sales

Al Azhar University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Azhar University
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al_tahrer primary and secondary Azharian School

Egypt

2012

A / Excellent / 85 -100%

Graduated by 91%

Al_tahrer primary and secondary Azharian School
2012

Certifications

Mini MBA
Jul 2016

Certificate details

Mini MBA

Jul 2016

N/A

N/A

N/A

International Academy For Advanced Research and Studies - IAARS London

N/A

Training and Courses

Training/Course Details

introduction into marketing

Aug 2015

University of Pennsylvania

provided by coursera education platform

Training/Course Details

learning how to learn

Jan 2017

RWAQ online courses platform

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBusiness AdministrationContent CreationCreativeCustomer CareCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishEntertainmentFlexibleFootballHigh Value Customer Care RepresentativeIntroduction Into MarketingLearning How To LearnMarket ResearchMarketing And SalesMicrosoft ExcelMicrosoft OfficeMini MBAPlannerReadingSnorkelingSocial Media MarketingSupportTelecommunicationsTravelingVodafone EgyptWildlife

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer care

customer care

: Expert

: Medium

:

1-3 years

market research

market research

: Advanced

: Extreme - I love it!

:

Less than 1 year

social media marketing

social media marketing

: Advanced

: Extreme - I love it!

:

1-3 years

content creation

content creation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Customer-oriented, Creative, Flexible / Adaptive

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