Basic Info

Muhammed Hussien

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Personal Banker at Commercial International Bank

Experience Details

Personal Banker

Banking

Entry Level

- Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.

- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.

- Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.

- Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).

- Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.


Company Details

Commercial International Bank

Sohag, Egypt

More than 1000 employees

Banking

N/A

Aug 2016 to present (1 year 2 months)
Sales Associate and Customer Services at Azadea

Experience Details

Sales Associate and Customer Services

Customer Service/Support

Entry Level

- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
-Cross sell products
-Team up with co-workers to ensure proper customer service


Company Details

Azadea (multinational)

Doha, Qatar

More than 1000 employees

Retail

N/A

May 2014 to May 2015 (1 year)
Social Media Coordinator at Kuwait Untied Company for advertising and Publishing

Experience Details

Social Media Coordinator

Media/Journalism/Publishing

Entry Level

- Dedicated to blogging and use of Facebook, Twitter, LinkedIn, YouTube…
-Admin for Al Waseet Official Fan page on Facebook.
- Minute by minute participation in conversations that surround our content and brand, answer comments, be a mediator.”
- Participate in social media, as yourself and white hat avatars, on our behalf - Tag and title content, with an understanding of how the word’s chosen impact natural search traffic and rankings via recurrent optimized content.
- Create and update daily, weekly and monthly report


Company Details

Kuwait Untied Company for advertising and Publishing

Kuwait City, Kuwait

501-1000 employees

Marketing and Advertising, Media Production

N/A

Nov 2013 to Feb 2014 (3 months)

Achievements


- I participated in establishing Charity Association - I got Certificate from Arab League of Nations that participated in Conference of Arab Youth Leaders Meeting - I have Certificate from sciences center that participated in work shop of international program (SEED) in Cairo. -Certificate from The Development program for women and Children as Participant at Political Participation for women in Upper Egypt Conference.

Education

BA in Political Science and Economics

Education Details

BA

Political Science and Economics

Future University in Egypt (FUE), Egypt

B / Very Good / 75 - 85%

- International Relations - In

N/A

Future University in Egypt (FUE)
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Luxor Secondary School

Egypt

2007

A / Excellent / 85 -100%

N/A

Luxor Secondary School
2007

Certifications

Certificate details

Microsoft Office Specialist

Jun 2005

N/A

N/A

N/A

N/A

Certificate details

English Conversation skill

Jun 2007

N/A

N/A

N/A

N/A

Certificate details

Personal Strategic Planning

Jun 2012

N/A

N/A

N/A

N/A

Certificate details

Business English Course

Sep 2014

N/A

N/A

N/A

N/A

Certificate details

Political Communications Certificate

Nov 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Summer Internship

Jul 2007

The Arab Administrative Development Organization in Cairo

N/A

Training/Course Details

Summer Internship

Jun 2008

Arab League of Nations

N/A

Training/Course Details

Anti-money laundering

Jul 2016

Egyptian Banking Institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnti-money LaunderingArabicAzadeaBankingBanking ServicesBusiness English CourseCommunicatorComputerCustomer ServiceCustomer ServicesDigital MarketingEnglishEnglish Conversation SkillFoodInternet ResearchJournalismMarketing And AdvertisingMediaMedia ProductionMicrosoft OfficeMicrosoft Office SpecialistMicrosoft PowerPointNegotiatorOrganizerPersonal BankerPersonal Strategic PlanningPolitical Communications CertificatePolitical Science And EconomicsPresentation SkillsPresenterPublishingReadingResearchRetailSalesSales Associate And Customer ServicesSocialSocial Media CoordinatorSportsSummer InternshipSupportTechnologiesTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Research

Research

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

presentation skills

presentation skills

: Advanced

: High

:

3-5 years

Digital Marketing

Digital Marketing

: Intermediate

: High

:

Less than 1 year

Customer Services

Customer Services

: Intermediate

: High

:

1-3 years

Banking services

Banking services

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Negotiator, Presenter, Organizer, Social

Online Presence

https://eg.linkedin.com/in/mohammedhosnyishttps://www.facebook.com/muhammedhosnyhttps://twitter.com/hosnawy

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