Mohammed Magdy AbdelSadek

General ManagerPart Time

• Job Details:Strategic Planning and Analysis • Conduct in-depth analysis of business operations to identify areas for improvement. • Develop and implement strategic plans to enhance operational efficiency and effectiveness. • Analyze data and metrics to identify trends and make data-driven recommendations. • Streamline business processes to reduce costs, improve quality, and increase productivity. Project Management • Manage complex projects from initiation to completion, ensuring adherence to timelines and budgets. • Lead cross-functional teams and collaborate with stakeholders to achieve project objectives. • Develop project plans, track progress, and address challenges effectively. Technology Implementation • Evaluate and recommend technology solutions to support operational goals. • Oversee the implementation of new systems and technologies. • Provide training and support to employees on new tools and processes. Change Management • Lead organizational change initiatives to adapt to evolving business needs. • Develop communication strategies to engage stakeholders and address resistance to change. • Provide support and guidance to employees during the transition process. Risk Management • Identify and assess operational risks, developing strategies to mitigate their impact. • Implement risk management frameworks and procedures. • Monitor and evaluate risk exposure regularly. Performance Measurement • Establish key performance indicators (KPIs) to measure operational performance. • Collect and analyze data to track progress and identify areas for improvement. • Prepare regular reports on operational performance for management.

Operations ManagerFull Time

• Job Details:• Strategic Development and Planning: Responsible for developing a comprehensive plan for management development, including improving internal processes and workflows to enhance productivity and achieve company objectives. • Training Program Oversight: Oversees the main training service agenda across various specialties, ensuring the maximum capacity with top utilization and maximum filling ratio. • Competency Development: Responsible for recruiting and training new employees in senior administrative positions, as well as managing and developing the performance of the operations management team to ensure optimal performance and meet the standards of KPIs. • Performance and Quality Monitoring: Oversees the preparation and review of performance, quality, and productivity reports, including utilization rates and customer satisfaction levels, to take corrective action as needed, in coordination, customer support, and customer experience departments, including customer service units, certifications, and customer satisfaction. • Customer Satisfaction Enhancement: Monitors customer satisfaction levels and sets the overall strategy for improving these rates, with a focus on achieving the highest levels of satisfaction. • Academic Management: Oversees the operational aspects related to instructors, including agreements, quality, utilization rates, and occupancy, to ensure the highest standards of operation. • Strategic Coordination: Collaborates with human resources, marketing, and sales departments to develop strategic solutions aimed at strengthening the company's market position and increasing its competitiveness.

Operations ManagerFull Time

• Job Details:Visits Monthly Round Plan to discuss feedbacks from both sides (Heads, BMs & Staff). - Set Timeline Plan Daily, Weekly, Monthly and quarterly to accomplish the target of maintaining high percentage of Harvest Filling Ratio & utilization. - Tracker of Annual, Quarter and further Monthly Budget & Calendar. - Hold Meetings on a Weekly / Mid-Monthly Base. - Set Source of Cash Calendar. - Quarterly Tracking and Reporting of KPIS for the Branch Managers. - Ensure Culture and Discipline of Harvest Manual and set knowhow assessment monthly for Branch Managers. - Responsible for achieving the target and delegating tasks and set deadlines for the employees. - Operations' objective is to Track Current Customers' Retention, Filling Ratio and Utilization of the Branch according Number of Customers, seek to maintain high percentage of utilization according to the branch capacity - Operations' Mission is to convert high numbers of leads to customers; Lead > Customer > Current > Graduate ‘Over satisfied’ - Setting Action Plan for raising Current/Attending numbers of Customers. - Setting short and long-term plans. - Review and follow up plans that were set to know their powers and achieve the desired results from them. - Ensuring that the targeted goal is achieved in terms of cash and number of clients. - Supervising the work cycle is being run accurately.