Basic Info

Mohammed Ayman

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Supervisor + Database Admin at Network Travel International

Experience Details

Customer Service Supervisor + Database Admin

Customer Service/Support

Experienced (Non-Manager)

Supervising All Customer Service Departments (Reservation, Accommodation, Aviation, Visa, Filing, & Financial Departments) + Creating A Database (Using MS Access) To Link All Departments Together, Entering All Data & Information Related To Each Client, & Generating All Kinds Of Reports & Queries.


Company Details

Network Travel International

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Nov 2013 to present (3 years 1 month)
Customer Service & Administrative Clerk at Expert Education Centers

Experience Details

Customer Service & Administrative Clerk

Customer Service/Support

Experienced (Non-Manager)

Receive Calls, Register New & Existing Students, Receive & Prepare Payments Between Students & Teachers, Coordinate Classes, Prepare Daily & Class By Class Financial Reports, & Prepare Students Attendance Reports.


Company Details

Expert Education Centers

Cairo, Egypt

11-50 employees

Education

N/A

Mar 2013 to Sep 2013 (6 months)
Co-Owner at Trendy For Events Organizing

Experience Details

Co-Owner

Operations/Management

Senior Management (e.g. VP, CEO)

Establishing A Large Base Of Business Partners, Create & Execute A Strong Marketing Plan, Preparing Fresh Creative Ideas For Events, & Dealing Directly With Customers.


Company Details

Trendy For Events Organizing

Cairo, Egypt

1-10 employees

Entertainment

N/A

Sep 2012 to Jan 2013 (4 months)
Vodafone Egypt Call Center Agent at Wasla Outsourcing / Vodafone Egypt

Experience Details

Vodafone Egypt Call Center Agent

Customer Service/Support

Entry Level

Receive Calls, Answer Customers’ Enquiries, Handle Customers’ Complaints, Apply Relevant Actions On The Computer System, & Follow Up With Customers When Needed.


Company Details

Wasla Outsourcing / Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2011 to Jun 2012 (7 months)
Branch Manager at World Club

Experience Details

Branch Manager

Operations/Management

Manager

Responsible Of Sales, Collection, Contracts & Customer Service Departments, Training New Staff, Closing Sales Deals, Collecting Payments, Discussing & Signing Contracts, Preparing Final Financial Reports For Earnings & Expenses, Prepare Final Business & Staff Reports, & Handling Customers’ Reservations & Complaints.


Company Details

World Club

Alexandria, Egypt

101-500 employees

Marketing and Advertising, Real Estate/Property Management, Travel and Tourism

N/A

Nov 2007 to Aug 2011 (3 years 9 months)
Indoor Sales Executive at Network Corporation International

Experience Details

Indoor Sales Executive

Sales/Retail

Entry Level

Selling Company’s Timeshare Offers To Customers.


Company Details

Network Corporation International

Alexandria, Egypt

More than 1000 employees

Travel and Tourism, Marketing and Advertising, Real Estate/Property Management

N/A

Dec 2005 to Nov 2007 (1 year 11 months)

Education

Bachelor of Management Information Systems (English Department) in Management Information Systems

Education Details

Bachelor of Management Information Systems (English Department)

Management Information Systems

Modern Academy For Computer Science & Management Technology, Egypt

Not specified

N/A

N/A

Modern Academy For Computer Science & Management Technology
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Victory College (Alexandria)

Egypt

2003

Not specified

N/A

Victory College (Alexandria)
2003
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicBranch ManagerBusiness DevelopmentCo-OwnerCustomer ServiceCustomer Service & Administrative ClerkCustomer Service Supervisor + Database AdminEducationEnglishEntertainmentFlexibleHard WorkerIndoor Sales ExecutiveInitiativeInternetManagementManagement Information SystemsMarketing And AdvertisingMicrosoft OfficeMicrosoft WindowsProblem SolverProperty ManagementReal EstateRetailSalesSoftware MaintenanceSupportTeam PlayerTelecommunicationsTourismTravel And TourismVodafone Egypt Call Center AgentWasla Outsourcing / Vodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Software Maintenance

Software Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Initiative, Problem Solver, Flexible / Adaptive, Team Player

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