MS
Mohammed swefy
Founder & Social Media Marketer at Al-Hamad Real Estate Marketing
Assiut, EgyptWork Experience
Customer Support Representative
Xceed
Sep 2023 - Dec 2023 -3 months
Egypt
- Job Details:Provided professional support to WE Telecom clients. Handled a large volume of daily inquiries efficiently and professionally. Applied negotiation skills to enhance customer satisfaction.
Customer Support Representative
Vodafone (Corporate Department)
Feb 2023 - Aug 2023 -6 months
Egypt
- Job Details:Managed corporate client accounts and resolved complex service issues. Helped strengthen customer loyalty through continuous support.
Customer Support Representative
Vodafone (Individual Department)
Apr 2022 - Dec 2022 -8 months
Egypt
- Job Details:Delivered technical support to individual Vodafone customers. Responded to inquiries and complaints with timely and suitable solutions.
Miss Wear Clothing
May 2019 - May 2021 -2 yrs
Egypt
- Job Details:Managed daily branch operations, including stock control and product displays. Supervised and trained the sales team to improve customer service standards.
Education
Bachelor's Degree in Law
Assiut University (AUN)Jan 2021
Skills
- Social Media Marketing & Advertising
- Real Estate Lead Generation
- CRM Tools
- Digital Campaign Management
- Online Customer Engagement
- Market Research & Competitor Analysis
- Strong Communication & Relationship Building
- Negotiation & Persuasion
- Leadership & Staff Training
- Problem Solving & Analytical Thinking
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Languages
Arabic
FluentEnglish
Advanced