MOHAMMED AWAD KHEIR GADELMOLA

IT Support SpecialistFreelance / Project

• Job Details:-Technical support, troubleshooting. -Install and configure computer hardware operating systems and applications. -Monitors and maintain computer systems and networks. -Talk staff or clients through a series of actions, either face-to-face or over the phone to help set up systems or resolve issues. -Troubleshoot system and network problems, diagnosing and solving hardware or software faults. -Follow diagrams and written instructions to repair a fault or set up a system. -Set up new users' accounts and profiles and deal with password issues. -Assisted customers with antivirus program installations and virus removals. -Assisted office staff with computer application questions. -Recommended computer products and applications to improve productivity. -Prioritise and manage many open cases at one time. -Rapidly establish a good working relationship with customers and other professionals. -Test and evaluate new technology. -Recovered data from failing hard drives via proprietary data recovery software. -Reintegrated recovered data to customer's computer, Windows