Basic Info

Mohammad Rashad ,PMP,Agile,ITIL

15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Program Manager at Smart Cards’ Applications Company

Experience Details

IT Program Manager

Project/Program Management

Manager

• Responsible for the end-to-end projects within the software development life cycle for a set of projects associated with a large-scale e-government program.
• Provide subject matter expertise of varying complexity based on an in-depth understanding of the e-government services, processes, and business requirements.
• End-to-End management for technology Change Requests.
• Responsible for creating, implementing and maintaining smooth and efficient workflow in all areas of the software development life cycle.
• Act as liaison between technical teams and the internal and external business stakeholders.
• Overall management of impact analysis, delivery time estimates, follow up on the delivery of different teams, follow up on Integration testing, user acceptance testing and deployment.
• Reporting to IT Director.


Company Details

Smart Cards’ Applications Company

Giza, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

Mar 2017 to present (9 months)
IT Project Manager at Smart Cards’ Applications Company

Experience Details

IT Project Manager

Project/Program Management

Manager

• Ensure project scope and objectives are properly identified, analyzed, documented and approved by the customer and senior management.
• Ensure quality of project deliverable is achieved as planned.
• Coach, mentor and motivate project team members.
• Identify and resolve issues and conflicts within the project team.
• Negotiate with other department managers for the acquisition of required personnel from within the company.
• Liaise with project stakeholders on an ongoing basis.
• Ensure proper information communicated to the stakeholders.
• Manage project’s changes activities.
• Lead cross-functional teams.
• Develop plans for projects.
• Monitor work performance against planned targets.
• Reporting to IT Director.


Company Details

Smart Cards’ Applications Company

Giza, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

Jan 2015 to Aug 2015 (7 months)
Central IT Operations Assistant Manager (Act as Central IT Operations Manager) at Smart Cards’ Applications Company

Experience Details

Central IT Operations Assistant Manager (Act as Central IT Operations Manager)

Operations/Management

Manager

• Manage smart card management system.
• Direct the day-to-day IT operations to ensure efficiency and effectiveness in alignment with business objectives.
• Develop the operations’ procedures and plan for the projects.
• Manage user requirements and user acceptance testing.
• Develop central IT operations’ team with the required training and experiences.
• Manage operations activities to align with business objectives.
• Work closely with IT department Heads to define user requirements and confirming the technical solutions design.
• Liaison with IT department Heads to ensure software quality control through managing user acceptance testing activities.
• Ensure compliance with the company's procedures and standards.
• Supervise and monitor change requests activities.
• Evaluate staff members’ performance.
• Reporting to the Executive vice president of operations and branches.


Company Details

Smart Cards’ Applications Company

Giza, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

Jan 2011 to Dec 2014 (3 years 11 months)
Central IT Operations Supervisor at Smart Cards’ Applications Company

Experience Details

Central IT Operations Supervisor

Operations/Management

Experienced (Non-Manager)

• Monitoring closely the central IT operations team and branches’ staff and their inquiries to guide quality with high efficiency.
• Following up the pending requests or issues with IT department.
• Work closely with IT department staff to clarify and priorities change requests.
• Review the incidents report to ensure all issues are registered to be addressed in the regular meeting between operations and IT departments.
• Review the end of month reports and send it to the concerned ministry.
• Train technical support supervisors for any updates in the current applications or any new applications.
• Review user guides for applications or change.
• Review the user acceptance test results for any new applications change.
• Ensure support services are made properly with the other smart card services provider companies in Egypt.


Company Details

Smart Cards’ Applications Company

Giza, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

May 2009 to Dec 2010 (1 year 7 months)
Technical Support Supervisor at Smart Cards’ Applications Company

Experience Details

Technical Support Supervisor

Operations/Management

Experienced (Non-Manager)

• Closely supervise technical support team.
• Ensure that the daily and monthly operations tasks are implemented as planned.
• Resolve citizen and merchants disputes.
• Monitor service centers’ staff performance as per service level agreement.
• Report to branch manager with the end of month reports that indicate the total number of transactions, citizens did not consume their quota and blocked cards…..etc.
• Train service centers, supply offices’ and new branches’ employees.
• Test new applications or screens and filling the user acceptance test.
• Determine the needs of new reports or screens due to service centers’ and supply offices’ staff requirements.


Company Details

Smart Cards’ Applications Company

Monufya, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

Aug 2008 to Apr 2009 (8 months)
Senior Technical Support at Smart Cards’ Applications Company

Experience Details

Senior Technical Support

Customer Service/Support

Experienced (Non-Manager)

• Issuing citizen, merchant, teller and PSAM cards.
• Printing pin mailer of citizen, merchant and teller cards.
• Monitor the online transactions batches.
• Check for the failed of online and offline batches to be entered manually into the system.
• Handling the hardware store using Smart’s Tracking System.
• Maintain the post offices and supply offices’ workstations.
• Reviewing the merchants’ stocks by review their database’s stocks against the point of sale’s stocks.
• Solving the merchants’ problems in the stock by discovering the reason of the difference.
• Reviewing the merchants’ orders which made by service centers to assure that the orders registered correctly on their stocks on the database.


Company Details

Smart Cards’ Applications Company

Suez, Egypt

101-500 employees

Information Technology Services

http://www.egyptsmartcards.com/

Oct 2005 to Jul 2008 (2 years 9 months)
Technical Support Specialist at Center for Adult and Continuing Education - the American University in Cairo, Suez Branch

Experience Details

Technical Support Specialist

Customer Service/Support

Entry Level

• Maintain workstations include troubleshooting software & hardware problems.
• Monitor and maintain networks.
• Install and maintain internet connections.


Company Details

Center for Adult and Continuing Education - the American University in Cairo, Suez Branch

Suez, Egypt

1-10 employees

Education

N/A

Apr 2001 to Sep 2005 (4 years 5 months)

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Suez Canal University, Egypt

Not specified

N/A

N/A

Suez Canal University
1996 - 2000

Certifications

Certificate details

ITIL Foundation V3 in IT Service Management

Nov 2014

N/A

N/A

N/A

The British Computer Society (BCS®)

Certified in Information Technology Infrastructure Library (ITIL Foundation V3 in IT Service Management)

Certificate details

Project Management Professional (PMP)

Oct 2013

N/A

N/A

N/A

Project Management Institute (PMI)

Certified in Project Management Professional (PMP)

Certificate details

ICAgile Certified Professional (ICP)

May 2017

N/A

http://icagile.com/Agile-Professionals/Find-Agile-Professionals/ctl/UserDetails/mid/938/uid/35e0d4c2-c499-4e3a-a23b-9992bd0ec4d1

67-6877-35e0d4c2-c499-4e3a-a23b-9992bd0ec4d1

• The International Consortium for Agile (ICAgile)

N/A

Training and Courses

Training/Course Details

ITIL Foundation V3 in IT Service Management

May 2013

Software Engineering Competence Center (SECC)

Information Technology Infrastructure Library (ITIL Foundation V3 in IT Service Management).

Training/Course Details

PMP Exam Preparation

Jul 2012

PMI MENA Chapter

Project Management Professional (PMP®) Exam Preparation Course.

Training/Course Details

Performance Management

Jun 2012

The Egyptian Human Resource Management Association

Performance Management Workshop.

Training/Course Details

Leadership

Apr 2012

Leadership Training & Consultancy

Coral Banks Workshop.

Training/Course Details

Leading in Tough Times

Jun 2011

NEXUS Training Solutions

N/A

Training/Course Details

Visual C++

Jul 2003

Center for Adult and Continuing Education the American University in Cairo

Visual Programming.

Training/Course Details

Macromedia Director

Apr 2003

Center for Adult and Continuing Education the American University in Cairo

Programming using Macromedia Director

Training/Course Details

Oracle Developer 2000

Jan 2003

Center for Adult and Continuing Education the American University in Cairo

Oracle 6I Forms and Reports

Training/Course Details

Programming Under Windows

Jan 2003

Center for Adult and Continuing Education the American University in Cairo

Visual Programming

Training/Course Details

Oracle SQL

Nov 2002

Center for Adult and Continuing Education the American University in Cairo

Oracle Database

Training/Course Details

Object Oriented Programming

Nov 2002

Center for Adult and Continuing Education the American University in Cairo

N/A

Training/Course Details

Visual Basic 6

Sep 2002

Center for Adult and Continuing Education the American University in Cairo

Visual Programming.

Training/Course Details

Business Analysis for IT Projects

Oct 2015

iConsult

N/A

Training/Course Details

Fundamentals of Agile Software Development (ICP)

May 2017

Agile Academy

N/A

This profile is fresh!
Last update 14 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness AnalysisBusiness Analysis For IT ProjectsCentral IT Operations Assistant Manager (Act As Central IT Operations Manager)Central IT Operations SupervisorChange ManagementCommerceCustomer ServiceDetails-orientedE-Government SolutionsEducationEnglishFundamentals Of Agile Software Development (ICP)ICAgile Certified Professional (ICP)IT Program ManagerIT Project ManagerITIL Foundation V3 In IT Service ManagementInformation Technology ServicesInitiativeInternetLeaderLeadershipLeading In Tough TimesMacromedia DirectorManagementMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft ProjectMicrosoft VisioMicrosoft WordObject Oriented ProgrammingOperations ManagementOracle ApplicationsOracle Developer 2000Oracle SQLPMP Exam PreparationPerformance ManagementProblem SolverProcess ManagementProgram ManagementProgramming Under WindowsProjectProject ManagementProject Management Professional (PMP)Senior Technical SupportService Delivery ManagementSmart Cards ManagementSupportTechnical Support SpecialistTechnical Support SupervisorTraining ManagementUMLVisual Basic 6Visual C++

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

3-5 years

Microsoft Visio

Microsoft Visio

: Advanced

: High

:

1-3 years

UML

UML

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

3-5 years

Oracle Applications

Oracle Applications

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

e-Government Solutions

e-Government Solutions

: Expert

: Extreme - I love it!

:

More than 7 years

Process Management

Process Management

: Advanced

: Extreme - I love it!

:

3-5 years

Operations Management

Operations Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

Smart Cards Management

Smart Cards Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Change Management

Change Management

: Advanced

: Extreme - I love it!

:

3-5 years

Training Management

Training Management

: Advanced

: Extreme - I love it!

:

5-7 years

Service Delivery Management

Service Delivery Management

: Advanced

: Extreme - I love it!

:

3-5 years

Business Analysis

Business Analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Initiative, Problem Solver, Details-oriented

Online Presence

https://www.linkedin.com/in/MohammadRashad

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