Mohammad Al-Qneshy
Sales and Retention specialist at Concentrix
Sidi Bishr, Alexandria, EgyptWork Experience
Escalation LeadFull Time
Intelcia
Jul 2024 - Apr 2025 -9 months
- Job Details:- Delivered Tier 1 and Tier 2 technical support to resolve customer issues. - Managed escalated cases from multiple departments ensuring proper validation and resolution. - Acted as a central point of contact for high-impact issues.
Customer care representativeFull Time
Octopus-Outsourcing
Jan 2022 - Aug 2022 -7 months
Egypt , Alexandria
- Job Details:- Resolved customer complaints and offered alternative solutions. - Worked with team members to achieve goals.
Freight Forwarding AssistantFull Time
Alex Group for Customs
Jul 2019 - Dec 2021 -2 yrs, 5 months
- Job Details:- Assisted in resolving logistics-related customer issues. - Collaborated with the team to meet deadlines.
Education
Bachelor's Degree in Business and accounting
Alexandria University (ALEXU)Jan 2025
Languages
English
FluentArabic
FluentFrench
Beginner