Basic Info

Mohamed Yacout

1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Representative at Orange

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Attracts potential customers by answering service questions; suggesting information about other services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Act as the company frontage gatekeeper, Inform customer of deals and promotions, Sell Accessories and Mobile phones.


Company Details

Orange (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Nov 2016 to present (8 months)
Debt Collector at Hesham Fadly's Law Firm (Citi Bank Account)

Experience Details

Debt Collector

Banking

Entry Level

-Track down people who owe money from overdue loans or credit cards and negotiate payment.
- Negotiate over the phone to solve the problem.
- Track that person which is no longer at that address or phone number, they may try to track them down using the web, post office or other means.
- Remind people of their overdue bills and do their best to negotiate payment.
- Negotiating a payment plan, or in extreme situations, legal action.


Company Details

Hesham Fadly's Law Firm (Citi Bank Account)

Alexandria, Egypt

More than 1000 employees

Legal Services

N/A

Sep 2016 to Oct 2016 (1 month)
Accountant (intern) at San Giovanni Co. for Hotels

Experience Details

Accountant (intern)

Accounting/Finance

Student

- Prepares asset, liability, and capital account entries by compiling and analyzing account information.
- Documents financial transactions by entering account information.
- Recommends financial actions by analyzing accounting options.
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.


Company Details

San Giovanni Co. for Hotels

Alexandria, Egypt

101-500 employees

Hospitality/Hotels

www.sangiovanni.com

Jul 2015 to Aug 2015 (1 month)
Sales Representative at El - Kasr for auctions

Experience Details

Sales Representative

Sales/Retail

Student

- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Submits orders by referring to price lists and product literature.


Company Details

El - Kasr for auctions

Alexandria, Egypt

1-10 employees

Furniture

N/A

May 2013 to May 2014 (1 year)

Achievements


I have achievements as Customer Service Representative at Orange (2016 - present) I have achievements as Debt Collector at Hesham Fadly's Law Firm (Citi Bank Account) (2016 - 2016) I have achievements as Accountant at San Giovanni Co. for Hotels (2015 - 2015) I have achievements as Sales Man at El - Kasr for auctions (2013 - 2014)I have achievements as top 1 community research at Pharos University in Alexandria (2015) I have achievements as the best research project at Pharos University in Alexandria (2016) I have achievements as the best best seller at Orange Co. for January-February-March (2017). I have achievements as the employee of the first quarter 2017 at Orange Co.

Education

BSc in Accounting

Education Details

BSc

Accounting, Finance

Dublin Institute of Technology, Ireland

A / Excellent / 85 -100%

N/A

Dual Programme with Pharos University

Dublin Institute of Technology
2013 - 2016
BA in Accounting

Education Details

BA

Accounting, Finance, Human Resources

Pharos University in Alexandria, Egypt

A / Excellent / 85 -100%

Quantitative methods, informat

My GPA is 3.41 with Top 1 Merit

Pharos University in Alexandria
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

zahran language school

Egypt

2013

B / Very Good / 75 - 85%

N/A

zahran language school
2013

Certifications

Certificate details

Employee Of The Month

Jan 2017

96% out of 100%

N/A

N/A

Orange Co.

N/A

Training and Courses

Training/Course Details

Accounting priciples

Sep 2015

Alison

N/A

Training/Course Details

• The Business Model Canvas

Nov 2015

Alexa Center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting PriciplesAdobe PhotoshopAnalyticalBankingBe OptimisticBusiness DevelopmentCustomer ServiceCustomer Service RepresentativeDebt CollectorEmployee Of The MonthEnglishExpress WebFinanceFootballFrenchFurnitureHard WorkerHard WorkingHospitalityHotelsHuman ResourcesInnovativeInsuranceLegal ServicesMicrosoft OfficeNegotiatorOrangeProblem SolverRetailSalesSales RepresentativeSiebelSupportTelecommunicationsTennisWincashWork Under Leader The Business Model Canvas

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

5-7 years

Wincash

Wincash

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Express Web

Express Web

: Intermediate

: Medium

:

1-3 years

Siebel

Siebel

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Finance

Finance

: Intermediate

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Negotiator, Problem Solver, Innovative

Online Presence

https://www.linkedin.com/in/mohamed-yacout-7b0b5b93https://www.facebook.com/mohamed.yacout1https://www.instagram.com/mohamedyacout

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