Basic Info

Mohamed Seliman

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Supervisor at Oppo Egypt

Experience Details

Sales Supervisor

Sales/Retail

Manager

-Formulate pricing policies
-Attend trade shows to identify new products and services.
-Sell specific products and services to consumers.
-Demonstrate products and show consumers how to maximize their features.
-Explain different customizable features.
-Discuss warranties and replacement parts.
-Process orders in person and over the phone.
-Check inventory to ensure product is in stock.
-Collect methods of payment and dispense change.
-Collect and research information needed to identify and resolve problematic situations
-Acting as a sales man


Company Details

Oppo Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Retail, Wholesale Trade

N/A

Nov 2014 to Jan 2016 (1 year 2 months)
Customer care & Sales Rep. at Vodafone Egypt

Experience Details

Customer care & Sales Rep.

Sales/Retail

Manager

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

More then 1000 employees

Retail, Security and Surveillance

N/A

Jul 2012 to Oct 2013 (1 year 3 months)
Customer Care Rep. at United Company for Trading & Agencies

Experience Details

Customer Care Rep.

Sales/Retail

Experienced (Non-Manager)

-Dealing with customers enquiries.
-Working towards targets.
-Ensure customer satisfaction.
-Providing a high level of customer services.
-Dealing with customers enquiries and assisting them on phone and on site.
-Dealing with complaints in a calm and professional manner.
-Taking customers' orders.
-Working as a team member.


Company Details

United Company for Trading & Agencies

Egypt

501-1000 employees

Consumer Services , Retail

N/A

Jul 2011 to May 2012 (10 months)
Customer Care Rep. at Vodafone

Experience Details

Customer Care Rep.

Customer Service/Support

Experienced (Non-Manager)

-Providing instructive advice to the customers to ensure customer satisfaction.
-Guiding and providing information needed by customers.
-Assisting foreign customers in English when needed.
-Dealing with customers enquiries and assisting them step by step on the phone.
-Handling complaints in a calm and professional manner.
-Solving technology related problem over the phone.
-Discussing fees waver, late charges and taking clients orders.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services , Retail

N/A

Aug 2009 to Mar 2011 (1 year 7 months)

Education

Bachelor's Degree in Social Work

Education Details

Bachelor's Degree

Social Work

The Higher Institute of Social Work, Egypt

C / Good / 65 - 75%

N/A

N/A

The Higher Institute of Social Work
2003 - 2009

Training and Courses

Training/Course Details

Customer Care training

Feb 2012

United Company for Trading &Agencies

N/A

Training/Course Details

English Course

Jan 2007

MODLI

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCarsCommunicatorConsumer ServicesCustomer Care & Sales Rep.Customer Care Rep.Customer Care TrainingCustomer ServiceCustomer-orientedEnglishEnglish CourseHard WorkerInteractiveInternetMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft WordOppo EgyptProblem SolverRetailSalesSales SupervisorSecurity And SurveillanceSocial WorkSupportVodafoneVodafone EgyptWholesale Trade

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Retail

Retail

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Interactive

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