Basic Info

Mohamed Sadek

7 years

Giza, Egypt

Diploma

Experienced

Work Experience

Marketing Planning and Reporting Supervisor at TE Data

Experience Details

Marketing Planning and Reporting Supervisor

Marketing/PR/Advertising

Experienced (Non-Manager)

Vocal point between my department and Quality Team to track and evaluate the ISO 2008:9001
 Maintain the performance of Home marketing department according to ISO 2008:9001 agreed process
 Creating the data base for demand management, CPE & network performance reports
 Support reporting and planning by consolidating and providing required reporting information
 Preparing needed data for key performance indicators (KPIs)
 Establishing and track a cross-BU daily executive dashboard for business reporting
 Providing the necessary support to reporting processes
 Supporting the units planning activities in coordination with other functions e.g.: Finance, MIS and Networks
 Manage all requirements of reporting and planning teams with validated data


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Oct 2015 to present (1 year 2 months)
Marketing Planning and Reporting Senior Specialist at TE Data

Experience Details

Marketing Planning and Reporting Senior Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

 Carry out TE Data Home marketing planning plan, policies and procedures in relation to ensuring conformity of complaints management to targeted KPI in accordance with the established budget/targets
 Provide regulatory support to product development and management
 Ensure compliance of the product/service with existing regulations
 Conduct internal regulatory awareness sessions within the business unit (BU) on a regular basis Identify any emerging/amended regulations
 Assist NTRA in completing studies that requires inputs from other sectors
 Assist in replying to incoming customer complaints from the regulator


Company Details

TE Data

Giza, Egypt

N/A

Telecommunications

N/A

Oct 2013 to Oct 2015 (2 years)
Marketing Planning and Regulatory Support Senior Specialist at TE Data

Experience Details

Marketing Planning and Regulatory Support Senior Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

 Carry out TE Data Home marketing planning plan, policies and procedures in relation to ensuring conformity of complaints management to targeted KPI in accordance with the established budget/targets
 Provide regulatory support to product development and management
 Ensure compliance of the product/service with existing regulations
 Conduct internal regulatory awareness sessions within the business unit (BU) on a regular basis
 Identify any emerging/amended regulations
 Collect the responsible sectors feedback on the incoming public consultations from the National Telecommunications Regulatory Authority (NTRA)
 Assist NTRA in completing studies that requires inputs from other sectors
 Assist in replying to incoming customer complaints from the regulator


Company Details

TE Data

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2011 to Oct 2013 (2 years 4 months)
Sales and Marketing Support Call Center Representative at TE Data

Experience Details

Sales and Marketing Support Call Center Representative

Customer Service/Support

Entry Level

 Responsible for contacting existing customers and selling products and services in a call center environment
 Actively matching the needs of the client with the features and benefits of the sellable product
 Providing clients with relevant product information with the intention of selling said product
 Meeting Sales, Customer Service, Productivity, Compliance and Quality targets


Company Details

TE Data

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2009 to Jan 2011 (1 year 9 months)
Insurance Specialist at Allianz Life

Experience Details

Insurance Specialist

Sales/Retail

Entry Level

 Handling the activities that related to sales and marketing of Life Insurance Products as an In-charge.
Working within the ABC, AAIB Bank Group for around 8 branches
 Supporting the CSR , CSO , and Tellers during the sales process and explanation
 Providing updated information to the customers and handling inquiries with respect to live products
 Accountable for selling Life Insurance Products to the bank customers with a vary range of products that could fit their demands in terms of Life insurance and investment plans
 Improve the customer through the after sales process and following up in order to maintain a good relation between the company and the customer


Company Details

Allianz Life (multinational)

Giza, Egypt

More then 1000 employees

Insurance

N/A

Apr 2008 to Jan 2009 (9 months)
Customer Service Officer at Smash Management - Smash Katameya Residence Sporting Club

Experience Details

Customer Service Officer

Customer Service/Support

Entry Level

 The main vocal point between customer service and Other Departments
 Update and Chase Delegated Tasks to Ensure Progress to Deadlines
 Plans, prepares, and devices work schedules, according to budgets and workloads
Take initiative in manager’s absence
 Responsibility For Memberships in The Club
 Observes and evaluates workers' performance
 Resolves complaints and answers questions of customers regarding services and procedures
Requisitions or purchases supplies
 Helps workers in resolving problems and completing work
 Public Relations
Build a long-term relationship with the customer
 Computer Reservation System
 Telephone Operation
 Administrative Work


Company Details

Smash Management - Smash Katameya Residence Sporting Club

Cairo, Egypt

101-500 employees

Entertainment

N/A

Jan 2008 to Jan 2008 (1 month)

Achievements


o ISO 2008:9001 KPI Tracking and Process enhancement within HBU Marketing Department
o TE Data reporting Calendar


o Best customer service representative April 2011.


Education

MBA in Markering

Education Details

MBA

Markering

Arab Academy for Science, Technology and Maritime Transport, Egypt

Not specified

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2016 - 2017 (Expected)
College Diploma in Marketing

Education Details

College Diploma

Marketing

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2014 - 2015
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2003 - 2007
This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

AccountingAllianz LifeAnalysisAnalyticalArabicBusiness DevelopmentBusiness PlanningBusiness ReportingCreativeCustomer ServiceCustomer Service OfficerCyclingEnglishEntertainmentInsuranceInsurance SpecialistMBAMarkeringMarketingMarketing Planning And Regulatory Support Senior SpecialistMarketing Planning And Reporting Senior SpecialistMarketing Planning And Reporting SupervisorMicrosoft AccessMicrosoft ExcelMicrosoft OfficeOrganizerPlanningPower BIRetailSPSSSalesSales And Marketing Support Call Center RepresentativeSupportSupportiveTeam PlayerTechnology BooksTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

1-3 years

Power BI

Power BI

: Expert

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

SPSS

SPSS

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Business Reporting

Business Reporting

: Expert

: Extreme - I love it!

:

5-7 years

Analysis

Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Creative, Organizer, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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