Basic Info

Mohamed Sadek

7 years

Giza, Egypt

Diploma

Experienced

Work Experience

Marketing Planning and Reporting Supervisor at TE Data

Experience Details

Marketing Planning and Reporting Supervisor

Marketing/PR/Advertising

Experienced (Non-Manager)

Vocal point between my department and Quality Team to track and evaluate the ISO 2008:9001
 Maintain the performance of Home marketing department according to ISO 2008:9001 agreed process
 Creating the data base for demand management, CPE & network performance reports
 Support reporting and planning by consolidating and providing required reporting information
 Preparing needed data for key performance indicators (KPIs)
 Establishing and track a cross-BU daily executive dashboard for business reporting
 Providing the necessary support to reporting processes
 Supporting the units planning activities in coordination with other functions e.g.: Finance, MIS and Networks
 Manage all requirements of reporting and planning teams with validated data


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Oct 2015 to present (1 year 11 months)
Marketing Planning and Reporting Senior Specialist at TE Data

Experience Details

Marketing Planning and Reporting Senior Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

 Carry out TE Data Home marketing planning plan, policies and procedures in relation to ensuring conformity of complaints management to targeted KPI in accordance with the established budget/targets
 Provide regulatory support to product development and management
 Ensure compliance of the product/service with existing regulations
 Conduct internal regulatory awareness sessions within the business unit (BU) on a regular basis Identify any emerging/amended regulations
 Assist NTRA in completing studies that requires inputs from other sectors
 Assist in replying to incoming customer complaints from the regulator


Company Details

TE Data

Giza, Egypt

N/A

Telecommunications

N/A

Oct 2013 to Oct 2015 (2 years)
Marketing Planning and Regulatory Support Senior Specialist at TE Data

Experience Details

Marketing Planning and Regulatory Support Senior Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

 Carry out TE Data Home marketing planning plan, policies and procedures in relation to ensuring conformity of complaints management to targeted KPI in accordance with the established budget/targets
 Provide regulatory support to product development and management
 Ensure compliance of the product/service with existing regulations
 Conduct internal regulatory awareness sessions within the business unit (BU) on a regular basis
 Identify any emerging/amended regulations
 Collect the responsible sectors feedback on the incoming public consultations from the National Telecommunications Regulatory Authority (NTRA)
 Assist NTRA in completing studies that requires inputs from other sectors
 Assist in replying to incoming customer complaints from the regulator


Company Details

TE Data

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2011 to Oct 2013 (2 years 4 months)
Sales and Marketing Support Call Center Representative at TE Data

Experience Details

Sales and Marketing Support Call Center Representative

Customer Service/Support

Entry Level

 Responsible for contacting existing customers and selling products and services in a call center environment
 Actively matching the needs of the client with the features and benefits of the sellable product
 Providing clients with relevant product information with the intention of selling said product
 Meeting Sales, Customer Service, Productivity, Compliance and Quality targets


Company Details

TE Data

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2009 to Jan 2011 (1 year 9 months)
Insurance Specialist at Allianz Life

Experience Details

Insurance Specialist

Sales/Retail

Entry Level

 Handling the activities that related to sales and marketing of Life Insurance Products as an In-charge.
Working within the ABC, AAIB Bank Group for around 8 branches
 Supporting the CSR , CSO , and Tellers during the sales process and explanation
 Providing updated information to the customers and handling inquiries with respect to live products
 Accountable for selling Life Insurance Products to the bank customers with a vary range of products that could fit their demands in terms of Life insurance and investment plans
 Improve the customer through the after sales process and following up in order to maintain a good relation between the company and the customer


Company Details

Allianz Life (multinational)

Giza, Egypt

More then 1000 employees

Insurance

N/A

Apr 2008 to Jan 2009 (9 months)
Customer Service Officer at Smash Management - Smash Katameya Residence Sporting Club

Experience Details

Customer Service Officer

Customer Service/Support

Entry Level

 The main vocal point between customer service and Other Departments
 Update and Chase Delegated Tasks to Ensure Progress to Deadlines
 Plans, prepares, and devices work schedules, according to budgets and workloads
Take initiative in manager’s absence
 Responsibility For Memberships in The Club
 Observes and evaluates workers' performance
 Resolves complaints and answers questions of customers regarding services and procedures
Requisitions or purchases supplies
 Helps workers in resolving problems and completing work
 Public Relations
Build a long-term relationship with the customer
 Computer Reservation System
 Telephone Operation
 Administrative Work


Company Details

Smash Management - Smash Katameya Residence Sporting Club

Cairo, Egypt

101-500 employees

Entertainment

N/A

Jan 2008 to Jan 2008

Achievements


o ISO 2008:9001 KPI Tracking and Process enhancement within HBU Marketing Department
o TE Data reporting Calendar


o Best customer service representative April 2011.


Education

MBA in Markering

Education Details

MBA

Markering

Arab Academy for Science, Technology and Maritime Transport, Egypt

Not specified

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2016 - 2017
College Diploma in Marketing

Education Details

College Diploma

Marketing

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2014 - 2015
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2003 - 2007
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAllianz LifeAnalysisAnalyticalArabicBusiness DevelopmentBusiness PlanningBusiness ReportingCreativeCustomer ServiceCustomer Service OfficerCyclingEnglishEntertainmentInsuranceInsurance SpecialistMBAMarkeringMarketingMarketing Planning And Regulatory Support Senior SpecialistMarketing Planning And Reporting Senior SpecialistMarketing Planning And Reporting SupervisorMicrosoft AccessMicrosoft ExcelMicrosoft OfficeOrganizerPlanningPower BIRetailSPSSSalesSales And Marketing Support Call Center RepresentativeSupportSupportiveTeam PlayerTechnology BooksTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

1-3 years

Power BI

Power BI

: Expert

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

5-7 years

SPSS

SPSS

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Business Reporting

Business Reporting

: Expert

: Extreme - I love it!

:

5-7 years

Analysis

Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Creative, Organizer, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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