Basic Info

Mohamed Gharib

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Tour Guide & Tour Operator at Freelance

Experience Details

Tour Guide & Tour Operator

Operations/Management, Tourism/Travel

Experienced (Non-Manager)

• development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest;
• designing flexible tour packages to meet the needs of different clients;
• exploring and identifying new business opportunities in a competitive and rapidly changing industry;
• welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• checking tickets and other relevant documents, seat allocations and any special requirements;
• helping with passport and immigration issues;
• helping holidaymakers check-in and settle into their accommodation;
• communicating a range of information on itineraries, destinations and culture
• Dealing with payments
• Performing general administration tasks
• Dealing with and documenting complaints in an efficient and diplomatic manner
• Planning and advertising different promotions through social media


Company Details

Freelance

Cairo, Egypt

N/A

Travel and Tourism

N/A

Aug 2009 to present (7 years 4 months)
Operations Manager at E - Zee Travel, El ABD Group

Experience Details

Operations Manager

Tourism/Travel

Manager

• Plan:
a. Department’s vision to support the company’s goals & strategy
b. Operation’s long & short term strategy
• Direct:
a. Business activities
b. Direct and coordinate operation’s financial and budget activities with other concerned departments to increase efficiency
c. Contracts with ground & floating hotels inside & outside Egypt
d. Agreements with suppliers (Tours & excursions), transportation (Ground, floating) & coordinate with the aviation team.
e. Visa process & issues
• Manage:
a. Staff, Staffing requirements, and their work schedules
b. Assign tasks and set deadlines
c. Participating in the interview, hiring and training process


Company Details

E - Zee Travel, El ABD Group

Cairo - Maadi, Egypt

101-500 employees

Travel and Tourism

N/A

Sep 2016 to present (3 months)
Reservation & Revenue Executive at Mövenpick Hotels & Resorts – Mövenpick Nile Cruisers

Experience Details

Reservation & Revenue Executive

Tourism/Travel

Experienced (Non-Manager)

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Maintain positive guest relations, resolve guest complaints, ensuring guest satisfaction, Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain complete knowledge of all hotel facilities/services, hours of operation Room availability, restricted dates, rates and room types, décor, appointments, and locations
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Implement and supervise other reservations roles.
• Respond all calls, e-mails, and requests in a time manner
• Follow the digital marketing status & social media channels
• Follow daily revenue reports and properties status
• Analyzing booking patterns and market trends
• Monitoring competitor performance & Forecasting revenue performance
• Initiating promotions to generate business at key times
• Liaising with the sales teams, reception and other concerned functioned areas


Company Details

Mövenpick Hotels & Resorts – Mövenpick Nile Cruisers (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

http://www.moevenpick-hotels.com/

Feb 2015 to Aug 2016 (1 year 6 months)
Senior Public Relations Excutive at Hindawi Publishing Corporation

Experience Details

Senior Public Relations Excutive

Media/Journalism/Publishing, Marketing/PR/Advertising

Manager

• Planning publicity strategies and campaigns writing and producing presentations and press releases dealing with inquiries from the public, the press, and related organizations organizing promotional events such as press conferences, open days, exhibitions, tours and visits speaking publicly at interviews, press conferences and presentations
• Handle the local and international trips for CEO and Board members including applying for visa, reserving flight tickets and hotel rooms
• Organizing the company's events and parties.
• Coordinate with national & international conferences organizers in order to send conferences invitations & invoices
• Handle communication with local and foreign societies and agencies
• Handle communication with freight companies
• Perform other related duties incidental to the work described herein


Company Details

Hindawi Publishing Corporation

Egypt

N/A

Publishing and Printing

N/A

Dec 2013 to Feb 2015 (1 year 2 months)
Travel consultant & Sales Agent at Expedia for Toronto Dominion Bank as a subsidiary of Expedia Canada – Teleperformance Egypt

Experience Details

Travel consultant & Sales Agent

Sales/Retail

Experienced (Non-Manager)

• Provide travel information, itineraries and prices
• Use selling techniques to promote packages, insurance, etc.
• Handle customer complaints or concerns
• Counsel clients on terms and conditions of travel, e.g. cancellation policies
• Book reservations and send out confirmation notices
• Process payments and refunds


Company Details

Expedia for Toronto Dominion Bank as a subsidiary of Expedia Canada – Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Travel and Tourism

N/A

Jul 2013 to Dec 2013 (5 months)
Customer Service Representitve at Vodafone Egypt

Experience Details

Customer Service Representitve

Customer Service/Support

Entry Level

• Responsible for handling Premium Customer (Consumer & Enterprise) queries and solve their problems and provide them with needed recommendations and actions with a superior customer service.
• Participated in launching new Vodafone micro cards project “Vodafone Fakka”
• Helping my supervisor in many tasks for the team members
• Supporting different departments in the rush seasons to achieve their targets such as ( Complaints department & training department)


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2011 to Aug 2012 (1 year 2 months)
Team Leader (volunteer) at FIFA & Egyptian Federation for Football

Experience Details

Team Leader (volunteer)

Operations/Management

Entry Level

Participated in the FIFA World Cup (U-20) Egypt 2009 LOC Volunteer & Team Leader
in Salam stadium. Aug 2009


Company Details

FIFA & Egyptian Federation for Football

Cairo, Egypt

More then 1000 employees

Sports

N/A

Aug 2009 to Sep 2009 (1 month)
Team Accompany & Guide (volunteer) at International Handball Federation & Egyptian Handball Federation

Experience Details

Team Accompany & Guide (volunteer)

Operations/Management

Entry Level

Participated in the 17th Junior World Handball Championship Egypt 2009 Guide and
Team's Accompany "Volunteer” Denmark team Accompany & Guide. July 2009


Company Details

International Handball Federation & Egyptian Handball Federation

Cairo, Egypt

More then 1000 employees

Sports

N/A

Jul 2009 to Aug 2009 (1 month)

Education

Bachelor of Tourism in Egyptology

Education Details

Bachelor of Tourism

Egyptology, Tourism Guidance, Tourism management

Faculty of tourism and hotels, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of tourism and hotels
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Bahteem Althanaweya

Egypt

2004

A / Excellent / 85 -100%

N/A

Bahteem Althanaweya
2004

Certifications

Certificate details

• Certificate of Advanced Career Seminar of Public Relations

Sep 2014

N/A

N/A

N/A

British University in Egypt

N/A

Certificate details

Facebook Marketing

Dec 2015

N/A

https://www.udemy.com/certificate/UC-CWPM8ENL/

UC-CWPM8ENL

Udemy.com

N/A

Certificate details

Operations Management

Jan 2016

N/A

https://www.udemy.com/certificate/UC-IW1LQPDZ/

UC-IW1LQPDZ

Udemy.com

N/A

Certificate details

Internet Marketing for All Levels and All Businesses

Feb 2016

N/A

https://www.udemy.com/certificate/UC-P17HLRTG/

UC-P17HLRTG

Udemy.com

N/A

Training and Courses

Training/Course Details

Business Process Outsourcing course "BPO"

Aug 2009

ITI smart village

N/A

Training/Course Details

Dutch "Nederland" course

Jan 2009

Nederland institute in Cairo "NVIC"

N/A

Training/Course Details

Business Administration Career certificate

Oct 2015

American university in Cairo - AUC

Foundation & Career Certificates in business administration. currently in progress

Training/Course Details

Preoject Managment Proffisional - PMP

Nov 2015

Udemy.com

Current enrolled an online preparation course powered and certified by Udemy.com online courses, it provides 35 paid contact hours as a preparation for the certificate exam and licensed by PMI

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Profile Skills and Keywords

ArabicBusiness Process Outsourcing Course "BPO"Business Administration Career CertificateBusiness DevelopmentBusiness WritingCommunicatorCustomer ServiceCustomer Service & SupportCustomer Service RepresentitveDutchDutch "Nederland" CourseEgyptologyEnglishExpedia For Toronto Dominion Bank As A Subsidiary Of Expedia Canada Teleperformance EgyptFacebook MarketingFrenchHospitalityHotelsInitiativeInternet Marketing For All Levels And All BusinessesJournalismMS OfficeManagementMarketingMediaMicrosoft WindowsMvenpick Hotels & Resorts Mvenpick Nile CruisersOnline SystemsOperations ManagementOperations ManagerPreoject Managment Proffisional - PMPPresenterProblem SolverPublic RelationsPublishingPublishing And PrintingReservationReservation & Revenue ExecutiveReservation SystemsRetailSalesSales & Business DevelopmentSenior Public Relations ExcutiveSportsSupportTeam Accompany & GuideTeam LeaderTeam ManagementTeam PlayerTeam WorkTelecommunicationsTour Guide & Tour OperatorTourismTourism GuidanceTourism ManagementTravelTravel And TourismTravel Consultant & Sales AgentVodafone Egypt Certificate Of Advanced Career Seminar Of Public Relations

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Dutch

Dutch

: Intermediate

: Intermediate

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft windows

Microsoft windows

: Expert

: High

:

More than 7 years

MS office

MS office

: Advanced

: High

:

5-7 years

Fields of Expertise

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

3-5 years

Business Writing

Business Writing

: Advanced

: Extreme - I love it!

:

3-5 years

Egyptology

Egyptology

: Advanced

: Extreme - I love it!

:

5-7 years

Tourism Guidance

Tourism Guidance

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service & Support

Customer Service & Support

: Advanced

: Medium

:

1-3 years

Team management

Team management

: Advanced

: Extreme - I love it!

:

3-5 years

Team work

Team work

: Advanced

: Extreme - I love it!

:

3-5 years

Online Systems

Online Systems

: Intermediate

: Extreme - I love it!

:

1-3 years

Reservation Systems

Reservation Systems

: Intermediate

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Intermediate

: Extreme - I love it!

:

1-3 years

Sales & Business development

Sales & Business development

: Intermediate

: Medium

:

Less than 1 year

Reservation

Reservation

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Presenter, Initiative, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/linkedin0mohamedgharibmohamedgharib0@facebook.com https://twitter.com/

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