Basic Info

Mohamed Gazya

9 years

Dakahlia, Egypt

Bachelor's Degree

Manager

Work Experience

Sales Manger at Delta for Trading & Development

Experience Details

Sales Manger

Sales/Retail

Manager

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.


Company Details

Delta for Trading & Development

Egypt

101-500 employees

Chemicals

www.deltafert.com

May 2017 to present (8 months)
Sales Supervisor at Ceramica Cleopatra Group

Experience Details

Sales Supervisor

Sales/Retail, Marketing/PR/Advertising , Project/Program Management

Experienced (Non-Manager)

• Supervised a sales force of 8 sales associates.

• Exceeded regional annual sales target by 120%.
• Created and launched new online marketing strategies that resulted in 40% sales increase.
• Developed quarterly and annual sales department budgets.

• Developed a comprehensive training program for new sales associates.
• Planned and directed staff training and performance evaluations.

• Reviewed operational records and reports to project sales and determine p rofrta bility.
• Approved all sales staff budget expenditures .
• Trained all incoming sales team members.
• Increased revenues by 25% within the first year as Sales Supervisor.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions and complaints.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company.


Company Details

Ceramica Cleopatra Group

Egypt

More than 1000 employees

Manufacturing, Agriculture/Fishing/Farming, Business Services - Other

http://www.cleopatraceramics.com

Mar 2014 to Jan 2017 (2 years 10 months)
Customer Care Area Manager at Ceramica Cleopatra Group

Experience Details

Customer Care Area Manager

Customer Service/Support, Sales/Retail

Manager

• Direct team of 5 to achieve service initiative objective and maximize customer satisfaction .
• Manage monthly customer service and shipping metrics; evaluate error rates, call
volumes, and customer complaints, and develop and implement plans to correct deficiencies in service.
• Strengthen relationships with key internal staff across shipping, manufacturing, and
quality assurance departments to optimize customer service processes and procedures


Company Details

Ceramica Cleopatra Group

Dakahlia, Egypt

More than 1000 employees

Manufacturing

Www.Cleopatra ceramics. Com

Jan 2013 to Jan 2017 (4 years)
Showroom Executive at Ceramica Cleopatra Group

Experience Details

Showroom Executive

Creative/Design/Art, Sales/Retail

Experienced (Non-Manager)

• Analysis of the assets of the stores and link them to the exhibition .
• Providing all the new models and display them in proportion to the fair .
• Marketing planning for products expected by customers .
• Make offers on old models


Company Details

Ceramica Cleopatra Group

Dakahlia, Egypt

More than 1000 employees

Manufacturing, Retail

Www.Cleopatra ceramics. Com

Jan 2011 to Jan 2013 (2 years)
Sales-excutive at Ceramica Cleopatra Group

Experience Details

Sales-excutive

Customer Service/Support, Marketing/PR/Advertising , Sales/Retail

Entry Level

• Cooperate Deals and Accounts with a lot of Building and Construction Companies .
• Achieve the Monthly Target most Months and Ranking among the first in the
Company's Sales .
• Provide weekly reports to the sales supervisor for all sales made during the week as well as problems that have been solved .
• Work strong relationships with most customers .
• Help the team of all departments to complete their work easily and easily .


Company Details

Ceramica Cleopatra Group

Dakahlia, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure, Manufacturing, Marketing and Advertising

Www.Cleopatra ceramics. Com

Jun 2009 to Jan 2012 (2 years 7 months)
Sales (intern) at Etisalat

Experience Details

Sales (intern)

Customer Service/Support, Education/Teaching, Marketing/PR/Advertising

Student

N/A


Company Details

Etisalat (multinational)

Dakahlia, Egypt

More than 1000 employees

Telecommunications

http://www.etisalat.eg/etisalat/portal/home

Jul 2007 to Aug 2008 (1 year 1 month)
Sales-excutive at Vodafone Egypt (student activity)

Experience Details

Sales-excutive

Sales/Retail, Customer Service/Support

Student

N/A


Company Details

Vodafone Egypt (student activity)

Dakahlia, Egypt

Vodafone.com.eg

Jan 2002 to Jun 2007 (5 years 5 months)
Sales at El Haja For Trade (student activity)

Experience Details

Sales

Customer Service/Support, Sales/Retail

Student

N/A


Company Details

El Haja For Trade (student activity)

Dakahlia, Egypt

N/A

Jan 1998 to Jan 2006 (8 years)

Achievements


Cooperate Deals and Accounts with High Value Customers.





Younger area manger in the company

Work hard to solve all the problems and maintain the company's name



Exhibition No. 1 on the company's level in terms of the display format and availability


Cooperate Deals and Accounts with a lot of Building and Construction Companies .

Achieve the Monthly Target most Months and Ranking among the First in the Company's Sales for Four Years .



Very exciting experience benefited from the experiences of innumerable


First real experience


First experience in terms of dealing with people benefited from the experience of a good


Education

License of Law in General law

Education Details

License of Law

General law

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2002 - 2008

Training and Courses

Training/Course Details

Effective Selling Skills

Jun 2010

Yat

N/A

Training/Course Details

The development of methods of service care

Jul 2012

Yat

N/A

Training/Course Details

Modern sales methods

May 2015

Yat

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAgricultureBusiness DevelopmentBusiness Services - OtherChemicalsConstruction - Industrial Facilities And InfrastructureCreativeCustomer CareCustomer Care Area ManagerCustomer ServiceDesignEffective Selling SkillsEnglishEtisalatExhibitionsFarmingFishingFlexibleFrenchGeneral LawIntegrityManufacturingMarketingMarketing And AdvertisingMarketing ExternalModern Sales MethodsPresenterProgram ManagementProjectRetailSalesSales MangerSales SupervisorSales-excutiveSenior Customer ServiceShowroom ExecutiveStores Data AnalysisSupportSupportiveTeam PlayerTelecommunicationsThe Completion Of A Huge Selling OperationsThe Development Of Methods Of Service Care

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Intermediate

: Advanced

French

French

: Advanced

: Advanced

: Beginner

: Advanced

Tools and Technologies

Stores data analysis

Stores data analysis

: Expert

: Extreme - I love it!

:

More than 7 years

Exhibitions

Exhibitions

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing External

Marketing External

: Expert

: Extreme - I love it!

:

More than 7 years

Senior Customer Service

Senior Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

The completion of a huge selling operations

The completion of a huge selling operations

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Presenter, Creative, Flexible / Adaptive, Team Player, Supportive

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