Basic Info

Mohamed Mostafa

7 years

October 6 City, Egypt

Diploma

Experienced

Work Experience

Helpline officer at Allianz Worldwide Care

Experience Details

Helpline officer

Customer Service/Support

Entry Level

Committed to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%. Develop extensive and sound product knowledge in order to provide timely and accurate information to clients. Assist in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required. Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases. Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.


Company Details

Allianz Worldwide Care (multinational)

Dublin, Ireland

More than 1000 employees

Insurance

http://www.allianzworldwidecare.com/

Jun 2015 to Feb 2016 (8 months)
Night Porter at The Marker Hotel

Experience Details

Night Porter

Tourism/Travel

Entry Level

Greet guests as they enter the hotel. Provide guests with preliminary information regarding hotel services. Carry guests luggage to their assigned rooms. Perform cleaning and tidying activities as instructed. Thank guests upon departure. Call cabs for guests as requested. Perform bell-person and valet duties when needed, Cooked and delivered food to guest rooms. Returned lost items found in the premises to lost and found department. Managed complimentary hotel functions such as morning breakfast and coffee. Ensured security of hotel during night times


Company Details

The Marker Hotel (multinational)

Dublin, Ireland

More than 1000 employees

Hospitality/Hotels

http://www.themarkerhoteldublin.com/

Jan 2015 to May 2015 (4 months)
HR. Hiring, Sales and Marketing Manager at Q&S Security

Experience Details

HR. Hiring, Sales and Marketing Manager

Administration

Manager

Popromoting equality and diversity as part of the culture of the organization.liaising with a wide range of people involved in policy areas such as staff performance and health and safety. Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates. Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management,preparing staff handbooks. Advising on pay and other remuneration issues, including promotion and benefits undertaking regular salary reviews. Marketing and developing the company services and offers.


Company Details

Q&S Security

oubor city, Egypt

51-100 employees

Security and Surveillance

http://qs-security.net/

Mar 2013 to Oct 2014 (1 year 7 months)
Web Administrator / Owner of Discounts websites at Saleitegy.com and Egycitydeals.com

Experience Details

Web Administrator / Owner of Discounts websites

Administration

Senior Management (e.g. VP, CEO)

Dealing with the Customers and clients quires,Developing,Sales and advertising,Marketing,Guiding the team with the plans and targets.


Company Details

Saleitegy.com and Egycitydeals.com

sharkiya, Egypt

1-10 employees

Marketing and Advertising

N/A

Sep 2012 to Feb 2013 (5 months)
Enforcement officer at APCOA

Experience Details

Enforcement officer

Customer Service/Support

Entry Level

Answering phone calls and voice mails. Dealing with clamping and de-lamping, customer queries. Check the P&D machines by opening it to check the technical faults and deal with it. Driving around the sites to make sure everything on order. Looking after the van maintenance and make sure it’s on order and clean for next shifts etc.


Company Details

APCOA (multinational)

Dublin, Ireland

51-100 employees

Business Services - Other

http://www.apcoa.ie/

Apr 2010 to Feb 2012 (1 year 10 months)

Achievements


Twice 2008 and 2009 Mr. Ireland in body building, 6 times Dublin championship in long jump and 100M running, ECDL, TESOL/TEFL and HSA Cert in Occupational first aid.Driving licence and Doing at a moment online diplomas (Digital Marketing, Graphic Design, Business English, Sales Management, Business communication Skills, Web business Development and marketing, Services Management and Quality Management) I’m hoping to complete those diplomas by February 2017

Education

High School - Thanaweya Amma

High School Details

Thanaweya Amma

Pearse college

Ireland

2008

B / Very Good / 75 - 85%

N/A

Pearse college
2008

Certifications

FETAC
Jan 2009

Certificate details

FETAC

Jan 2009

N/A

N/A

N/A

FETAC Level 4&5 security guarding and supervision

FETAC
Feb 2009

Certificate details

FETAC

Feb 2009

N/A

N/A

N/A

FETAC level 6 leisure facility instruction workplace skills and leisure facility instruction workplace skills, Dublin, Dublin

ECDL
Jun 2009

Certificate details

ECDL

Jun 2009

N/A

N/A

N/A

ECDL

Certificate details

Diploma on international tourism

Aug 2010

N/A

N/A

N/A

Diploma on international tourism

Certificate details

EWB Excel with Business

Aug 2012

N/A

N/A

N/A

Online EWB Excel with Business

TESOL/TEFL
May 2012

Certificate details

TESOL/TEFL

May 2012

N/A

N/A

N/A

Online TESOL/TEFL

Transition Year
Sep 2006

Certificate details

Transition Year

Sep 2006

N/A

N/A

N/A

Junior Cert -Ireland

Certificate details

Occupational First Aid

Apr 2009

N/A

N/A

N/A

Occupational Basic First Aid Training - Ireland

Training and Courses

Training/Course Details

Manual handling training

Feb 2015

The Marker Hotel

Manual handling training

Training/Course Details

Fire health and safety training

Feb 2015

The Marker Hotel

Fire health and safety training

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

APCOAAdministrationAdministrativeAdvertisingAdvertising And PRAllianz Worldwide CareArabicBusiness Services - OtherChallengingCreativeCustomer ServiceCustomer SupportDiploma On International TourismDiscoveringDrivingECDLEWB Excel With BusinessEnforcement OfficerEnglishFETACFire Health And Safety TrainingGoing To The GymHRHR. Hiring, Sales And Marketing ManagerHard WorkerHelpline OfficerHospitalityHotelsImage EditingInitiativeInsuranceInternetLearningManual Handling TrainingMarketing And AdvertisingMeeting New PeopleMicrosoft OfficeNight PorterOccupational First AidSales And MarketingSecurity And SurveillanceSocial MediaSoftware RepairingSupportSupportiveTESOL/TEFLTeam PlayerThe Marker HotelTourismTransition YearTravelTravelingVideo EditingWeb Administrator / Owner Of Discounts WebsitesWorkingWritting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Video Editing

Video Editing

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

image editing

image editing

: Expert

: Extreme - I love it!

:

3-5 years

Advertising

Advertising

: Expert

: Extreme - I love it!

:

3-5 years

Software repairing

Software repairing

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer support

customer support

: Expert

: Extreme - I love it!

:

Less than 1 year

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

Less than 1 year

Sales and marketing

Sales and marketing

: Advanced

: Extreme - I love it!

:

1-3 years

HR

HR

: Advanced

: Extreme - I love it!

:

1-3 years

Administrative

Administrative

: Advanced

: Extreme - I love it!

:

1-3 years

Advertising and PR

Advertising and PR

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Team Player, Supportive

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