Basic Info

Mohamed Zaki

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support Engineer at Aramex

Experience Details

IT Technical Support Engineer

IT/Software Development

Entry Level

- Managing and Troubleshoot Windows Server 2008 & 2012 (DNS, DHCP, WSUS, File server, Active directory, Group policy , SCCM )
- Managing Server Visualization ESXi By VMware vSphere 5.5
- Managing and Create Extension and give permissions for Avaya ip telephony by Avaya site administrator
- Handling Help-desk system administration deliver IT support through the local Help Desk, calls, Lync ,and Remote Desktop
- Configuring Aruba Access points
- Monitor network peripherals health to insure maximum availability and quick response to Problems.
- Stamp and troubleshoot Intermec HandHeld Device..
- Troubleshoot ,Pc, laptop , Printers ,Scanners,Signature Device ,Scales Device
- Handling and Purchasing user’s needs (All IT accessories)


Company Details

Aramex (multinational)

Dokki, Giza, Egypt

N/A

Logistics and Supply Chain

www.aramex.com

Nov 2015 to present (1 year 1 month)
Junior Technical Support at Big Cola

Experience Details

Junior Technical Support

IT/Software Development

Entry Level

- Computers , laptops and HandHeld Device. maintenance (Hardware & Software)
- Network , printers , scanner and Access point troubleshooting
- Cable termination and clipping.
- Prepare And Stamp HandHeld Device.
- Update servers and computers with new patches


Company Details

Big Cola (multinational)

October 6 City, Egypt

501-1000 employees

FMCG

www.bigcola.com

May 2015 to Nov 2015 (6 months)
IT Trainee (intern) at The Principal Bank for Development and Agricultural Credit

Experience Details

IT Trainee (intern)

IT/Software Development

Student

- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Perform timely workstation hardware and software upgrades as required
- Utilize and maintain the help desk tracking software


Company Details

The Principal Bank for Development and Agricultural Credit

Dokki, Giza, Egypt

More than 1000 employees

Banking

http://www.pbdac.com.eg/

Aug 2014 to Sep 2014 (1 month)

Education

Bachelors of information system in computer science

Education Details

Bachelors of information system

computer science, information system

Cairo Higher Institute for Computer, Information Systems and Administration, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo Higher Institute for Computer, Information Systems and Administration
2011 - 2015

Certifications

MCPS
Jan 2016

Certificate details

MCPS

Jan 2016

N/A

https://www.microsoft.com/en-us/learning/certification-overview.aspx

F568-3677

Microsoft

N/A

MCSA 2012
Feb 2016

Certificate details

MCSA 2012

Feb 2016

N/A

https://www.microsoft.com/en-us/learning/certification-overview.aspx

F576-5639

Microsoft

N/A

Training and Courses

CCNA at YAT
Feb 2016

Training/Course Details

CCNA

Feb 2016

YAT

N/A

MCSA 2012 at YAT
Nov 2015

Training/Course Details

MCSA 2012

Nov 2015

YAT

N/A

Training/Course Details

A+ & N+

Jun 2015

Cairo University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

A+ & N+ArabicAramexBankingBig ColaCCNACiscoComputer ScienceCreativeEnglishFMCGHandles StressHard WorkerITIT Help DeskIT Technical SupportIT Technical Support EngineerIT TraineeInformation SystemJunior Technical SupportLogistics And Supply ChainMCPSMCSA 2012Microsoft OfficeMicrosoft SQL ServerMicrosoft WindowsNetwork AdministrationProblem SolverSoftware DevelopmentSupportiveSystem AdministrationVMWareWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

1-3 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: Medium

:

Less than 1 year

VMWare

VMWare

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

IT Technical Support

IT Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

IT help desk

IT help desk

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Problem Solver, Handles Stress, Supportive

Online Presence

https://eg.linkedin.com/in/mohamedshaaban0https://www.facebook.com/Mohamed.shaaban00

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