Basic Info

Mohamed Abdel-Azem

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Agent, Customer Support and Student Affairs at Green Heights International School

Experience Details

IT Agent, Customer Support and Student Affairs

IT/Software Development

Experienced (Non-Manager)

Responsible For Network Administrator Assist to Network, Fix Problems of Computers Answering parents inquiries , receiving study books and organize annual shows ,winter club and summer school
Responsible For Student Affairs


Company Details

Green Heights International School

New Cairo, Egypt

101-500 employees

Education

http://www.greenheights.edu.eg/

Mar 2010 to present (6 years 9 months)
Call Center Agent at Etisal International

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

Answering customers inquiries, Solve there problems and provide them the new promotions of company


Company Details

Etisal International

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jul 2009 to Mar 2010 (8 months)
IT Help Desk Agent at El Safa Private School

Experience Details

IT Help Desk Agent

IT/Software Development

Entry Level

fixing computers software and hardware and website admin


Company Details

El Safa Private School

Giza, Cairo, Egypt

N/A

Education

N/A

Sep 2005 to Jul 2009 (3 years 10 months)

Achievements


Organize Annual Show and it won the first rank on the Giza management.

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Embaba Militry Secondery School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Embaba Militry Secondery School
2003

Certifications

ICDL
May 2008

Certificate details

ICDL

May 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Educational Qualification for Teachers

Sep 2015

Ain Shams University

N/A

Training/Course Details

MCSE Server Infrastructure Course

Jun 2015

Egypt

Windows Server Track Infrastructure Track Active Directory Track

Training/Course Details

CCNA Course

Aug 2012

Helper

N/A

Training/Course Details

Retail Agent training

Aug 2011

FedEx

N/A

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Jul 2009

FGF

*Developed language and computer skills -Enhanced presentation and project development skills -Acquired basic business skills -Dale Carnegie Seminar (DCS) -Graduate Resource Program (GRP): /Customer services track:

Training/Course Details

General English course

Nov 2008

British Council

N/A

Training/Course Details

General English course

Aug 2008

American University

N/A

Training/Course Details

Soft skills

Jun 2008

Zedny group

• How to lead your life? • Social matrix. • Communication skills.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAll Windows Server (2003, 2008, And 2012)All Windows Versions (XP, Vista, 7, 8, 8.1, 10)ArabicBasic Business Skills Acquisition (BBSA)Browsing The InternetCCNA CourseCall CenterCall Center AgentCommerceComputer Hardware And SoftwareConsumer ServicesCreativeCustomer ServiceEducationEducational Qualification For TeachersEnglishGeneral English CourseHard WorkerICDLITIT Agent, Customer Support And Student AffairsIT Help Desk AgentInternetMCSE Server Infrastructure CourseMicrosoft OfficeNetworksOrganizerPlaying MusicReading Books (specialty Human Development).Retail Agent TrainingSoft SkillsSoftware DevelopmentSupportSupportiveTeam PlayerVMWareWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Networks

Networks

: Expert

: Extreme - I love it!

:

5-7 years

All Windows Server (2003, 2008, And 2012)

All Windows Server (2003, 2008, And 2012)

: Expert

: Extreme - I love it!

:

5-7 years

Computer Hardware And Software

Computer Hardware And Software

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

All Windows Versions (XP, Vista, 7, 8, 8.1, 10)

All Windows Versions (XP, Vista, 7, 8, 8.1, 10)

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Call Center

Call Center

: Expert

: High

:

1-3 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Call Center

Call Center

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/mohamed-sabry-45183ab7?trk=hp-identity-photohttps://www.facebook.com/Mohammad.Sabry86https://twitter.com/mohamedshamshonhttp://wuzzuf.net/me/MohamedSabry86

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