Basic Info

Mohamed Mohamed

6 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Help Desk Support Specialist at Talaat Moustafa Group Holding Company (TMGH) - Lamar

Experience Details

IT Help Desk Support Specialist

IT/Software Development

Experienced (Non-Manager)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone or remotely.
• Write training manuals.
• Train computer users & plan and lead training sessions for new and existing users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Create accounts and configure hardware
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records


Company Details

Talaat Moustafa Group Holding Company (TMGH) - Lamar

Cairo, Egypt

More than 1000 employees

FMCG, Construction - Residential & Commercial/Office, Other - Not Classified

http://new.talaatmoustafa.com/

May 2017 to present (5 months)
IT Help Desk Support Specialist at Bel Group / Le Groupe Bel

Experience Details

IT Help Desk Support Specialist

IT/Software Development

Experienced (Non-Manager)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone or remotely.
• Write training manuals.
• Train computer users & plan and lead training sessions for new and existing users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Create accounts and configure hardware
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records


Company Details

Bel Group / Le Groupe Bel (multinational)

Cairo, Egypt

More than 1000 employees

Dairy , Food and Beverage Production

www.groupe-bel.com

Apr 2015 to May 2017 (2 years 1 month)
Marketing Coordinator at Fairmont Towers, Heliopolis Hotel

Experience Details

Marketing Coordinator

Sales/Retail, Marketing/PR/Advertising , Administration

Experienced (Non-Manager)

• Contact businesses and private individuals by telephone to promote products, services
• Explain products or services and prices, and answer questions from customers.
• Provide pricing details
• Explain or negotiate prices
• Handle customer questions
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• Record customer details including reaction to the product or service offered
• Receive orders over the telephone
• Input order details into the computer system
• Record customer details and details of deal
• Schedule appointments for sales staff to meet prospective customers
• Conduct customer surveys to ascertain level of customer service.
• Answer telephone calls from potential customers who are responding to advertisements
• Contact customers to follow up on initial interaction
• Informs customers of promotions and new or upgraded products
• Answer any questions put forward by customers
• Handle complaints
• Maintain and update appropriate product knowledge
• Ensure that the customer is being provided with correct information
• Persuade potential customers to purchase a product or service
• Ask pertinent questions regarding customers’ interest in a product or service
• Inquire from customers and record information regarding a similar brand that they may be using
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, and perform other lead generation activities.


Company Details

Fairmont Towers, Heliopolis Hotel (multinational)

Cairo, Egypt

N/A

Travel and Tourism, Hospitality/Hotels

http://www.fairmont.com/towers-heliopolis-cairo/

Oct 2010 to Apr 2015 (4 years 6 months)
IT Help Desk Technician at Speed Tech for Computer Trade

Experience Details

IT Help Desk Technician

IT/Software Development

Entry Level

• Supported and maintained
• Installing and configuring computer systems, hardware, software, networks, printers and scanners, operating systems and applications
• investigating, diagnosing and solving computer software and hardware faults
• Talking to clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• repairing equipment and replacing parts as required
• Managing stocks of equipment, consumables and other supplies.
• Maintaining records of software licenses
• Gain feedback from customers about computer usage.
• Creating purchase requisitions for IT hardware/software
• Write training manuals.


Company Details

Speed Tech for Computer Trade

Cairo, Egypt

11-50 employees

Information Technology Services

www.stcegypt.com

Mar 2009 to Oct 2010 (1 year 7 months)

Education

Bachelor's Degree in Oriental Languages

Education Details

Bachelor's Degree

Oriental Languages

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

Indian - Urdu

N/A

Faculty of Arts, Ain shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee la liberte heliopolis

Egypt

2006

B / Very Good / 75 - 85%

N/A

lycee la liberte heliopolis
2006

Certifications

MCSA 410,411,412
Jan 2015

Certificate details

MCSA 410,411,412

Jan 2015

N/A

N/A

N/A

N/A

CompTIA A+
Feb 2014

Certificate details

CompTIA A+

Feb 2014

N/A

N/A

N/A

N/A

Certificate details

CompTIA Network+

Mar 2015

N/A

N/A

N/A

N/A

CompTIA Server+
Apr 2015

Certificate details

CompTIA Server+

Apr 2015

N/A

N/A

N/A

N/A

Certificate details

CCNA - Routing and Switching

Jan 2015

N/A

N/A

N/A

Herotec For Training

N/A

Certificate details

Opera system for hotels

Dec 2013

N/A

N/A

N/A

Fairmont

N/A

Certificate details

Computer Maintenance & Repair

Jan 2010

N/A

N/A

N/A

Information System Center For Armed Force ISI

N/A

ICDL / IC3
Mar 2010

Certificate details

ICDL / IC3

Mar 2010

N/A

N/A

N/A

Information System Center For Armed Forces ISI

N/A

Certificate details

English General And Conversation Course

Jan 2013

N/A

N/A

N/A

CTC Academy

N/A

Certificate details

English General and Conversation course

Jan 2013

N/A

N/A

N/A

Metsco Language and training center

N/A

Certificate details

SharePoint 2013 End User

Dec 2016

N/A

N/A

N/A

Global Knowledge

N/A

Certificate details

70-680 Installing and Configuring Windows 7 Client

Dec 2016

N/A

N/A

N/A

N/A

Certificate details

70-685 Troubleshooting and Supporting Windows 7 in the Enterprise

Dec 2016

N/A

N/A

N/A

N/A

Certificate details

ITIL v3 foundation

Sep 2017

75 out of 100

N/A

N/A

Creative Group

N/A

Training and Courses

Training/Course Details

MCSA 410,411,412

Jan 2015

Herotec for Training & Global Knowledge

N/A

Training/Course Details

SharePoint 2013 End User

Dec 2016

Global Knowledge

N/A

Training/Course Details

70-680 Installing and Configuring Windows 7 Client

Dec 2016

Global Knowledge

N/A

Training/Course Details

70-685 Troubleshooting and Supporting Windows 7

Dec 2016

Global Knowledge

N/A

Training/Course Details

CompTIA A+

Feb 2014

Information System Center for Armed Force ISI

N/A

Training/Course Details

CCNA - Routing and Switching

Jan 2015

Herotec for Training

N/A

Training/Course Details

CompTIA N+

Jan 2015

Information System Center for Armed Force ISI

N/A

Training/Course Details

Opera system for hotels

Dec 2013

Fairmont

N/A

Training/Course Details

ICDL / IC3

Mar 2010

Information System Center for Armed Forces ISI

N/A

Training/Course Details

Computer Maintenance & Repair

Jan 2010

Information System Center for Armed Force ISI

N/A

Training/Course Details

English General and Conversation course

Jan 2013

Metsco Language and training center

N/A

Training/Course Details

English General and Conversation Course

Jan 2013

CTC Academy

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

70-680 Installing And Configuring Windows 7 Client70-685 Troubleshooting And Supporting Windows 7 In The Enterprise70-685 Troubleshooting And Supporting Windows 7AdministrationArabicBel Group / Le Groupe BelBusiness DevelopmentCCNA - Routing And SwitchingCommunicatorCompTIA A+CompTIA N+CompTIA Network+CompTIA Server+ComputerComputer Maintenance & RepairComputer SkillsConstruction - Residential & CommercialCustomer ServiceDairyE-marketingEnglishEnglish General And Conversation CourseFMCGFairmont Towers, Heliopolis HotelFood And Beverage ProductionFrenchHard WorkerHospitalityHotelsICDLICDL / IC3ITIT Help Desk Support SpecialistIT Help Desk TechnicianITIL V3 FoundationInformation Technology ServicesInternetMCSA 410,411,412MCSA 410,411,412MarketingMarketing CoordinatorMicrosoft OfficeNetworksOfficeOpera System For HotelsOriental LanguagesOther - Not ClassifiedPersistentRetailSalesSharePoint 2013 End UserSoftware DevelopmentSupportiveTeam PlayerTechnicalTelecommunicationTravel And TourismUrdu

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Urdu

Urdu

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Telecommunication

Telecommunication

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

E-marketing

E-marketing

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

ICDL

ICDL

: Advanced

: High

:

3-5 years

Fields of Expertise

Technical

Technical

: Expert

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Expert

: Extreme - I love it!

:

1-3 years

IT

IT

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Persistent, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/mohameds3id/https://www.facebook.com/Mohamed.S3idhttps://twitter.com/Siso_0

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