Basic Info

Mohamed Mohamed

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Help Desk at Bel Group

Experience Details

Help Desk

IT/Software Development

Experienced (Non-Manager)

•support and resolve problems to the end user’s satisfaction
•Monitor and respond quickly and effectively to requests received through the IT helpdesk
•Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
•Modify configurations, utilities, software default settings, etc. for the local workstation
•Utilize and maintain the helpdesk tracking software
•Document internal procedures
•Assist with onboarding of new users
•Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
•Install, test and configure new workstations, peripheral equipment and software
•Maintain inventory of all equipment, software and software licenses
•Report issues to the Service Desk for escalation
•Manage PC setup and deployment for new employees using standard hardware, images and software
•Assign users and computers to proper groups in Active Directory
•Perform timely workstation hardware and software upgrades as required


Company Details

Bel Group (multinational)

Cairo, Egypt

More than 1000 employees

Dairy , Food and Beverage Production

Bel Group

Apr 2015 to present (1 year 8 months)
Marketing Coordinator at Fairmont Towers, Heliopolis Hotel

Experience Details

Marketing Coordinator

Sales/Retail, Marketing/PR/Advertising , Administration

Experienced (Non-Manager)

• Contact businesses and private individuals by telephone to promote products, services
• Explain products or services and prices, and answer questions from customers.
• Provide pricing details
• Explain or negotiate prices
• Handle customer questions
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• Record customer details including reaction to the product or service offered
• Receive orders over the telephone
• Input order details into the computer system
• Record customer details and details of deal
• Schedule appointments for sales staff to meet prospective customers
• Conduct customer surveys to ascertain level of customer service.
• Answer telephone calls from potential customers who are responding to advertisements
• Contact customers to follow up on initial interaction
• Informs customers of promotions and new or upgraded products
• Answer any questions put forward by customers
• Handle complaints
• Maintain and update appropriate product knowledge
• Ensure that the customer is being provided with correct information
• Persuade potential customers to purchase a product or service
• Ask pertinent questions regarding customers’ interest in a product or service
• Inquire from customers and record information regarding a similar brand that they may be using
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, and perform other lead generation activities.


Company Details

Fairmont Towers, Heliopolis Hotel (multinational)

Cairo, Egypt

N/A

Travel and Tourism, Hospitality/Hotels

http://www.fairmont.com/towers-heliopolis-cairo/

Oct 2010 to Apr 2015 (4 years 6 months)

Education

Bachelor's Degree in Oriental Languages

Education Details

Bachelor's Degree

Oriental Languages

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

Indian - Urdu

N/A

Faculty of Arts, Ain shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee la liberte heliopolis

Egypt

2006

B / Very Good / 75 - 85%

N/A

lycee la liberte heliopolis
2006

Training and Courses

Training/Course Details

Opera system for hotels training

Oct 2011

Fairmont Heliopolis & Towers, Cairo

Opera system for hotels training

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBel GroupBusiness DevelopmentCommunicatorComputerComputer SkillsCustomer ServiceDairyE-marketingEnglishFairmont Towers, Heliopolis HotelFood And Beverage ProductionFrenchHard WorkerHelp DeskHospitalityHotelsICDLITInternetMarketingMarketing CoordinatorMicrosoft OfficeOpera System For Hotels TrainingOriental LanguagesPersistentRetailSalesSoftware DevelopmentSupportiveTeam PlayerTelecommunicationTravel And TourismUrdu

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Urdu

Urdu

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Telecommunication

Telecommunication

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

E-marketing

E-marketing

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

ICDL

ICDL

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Hard worker, Persistent, Team Player, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=141564902&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/Mohamed.S3idhttps://twitter.com/Siso_0

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