Basic Info

Mohamed Ashmawy

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Optimization Specialist at Orange Business Serivices

Experience Details

Network Optimization Specialist

Engineering - Telecom/Technology, IT/Software Development, Operations/Management

Experienced (Non-Manager)

• Managing and scheduling customer changes that are related to Network optimization projects
• Managing Projects of Circuit Migrations and Customers’ technologies / Topologies
• Upgrade from one service to another (Frame-relay to Metro Ethernet...etc.)
• Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
• Configuration preparation and implementation (Layer2 and Layer 3)
• Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
• In depth technical troubleshooting based on Frame Relay, ATM, Metro Ethernet, DSL, Routers, LL circuits, SITA legacy protocols & links etc.
• Support field services Engineer for all scheduled changes.
• End-to-end ownership of all orders directly received from Access optimization teams.
• Generate Change Guideline for implementation


Company Details

Orange Business Serivices (multinational)

Cairo, Egypt

More than 1000 employees

Computer and Network Security , Computer Networking , Information Technology Services

www.orange-business.com

Jul 2015 to present (1 year 5 months)
Incident Management Specialist at Orange Business Services

Experience Details

Incident Management Specialist

IT/Software Development, Engineering - Telecom/Technology, Customer Service/Support

Entry Level

• Provide a professional technical network support for the WAN & LAN network problems in nearly 166 countries for SITA Airlines customers.
• Supporting Airport Hub accounts and maintaining its connectivity to be operational 24/7
• Diagnose fault-related incidents by effectively utilizing software diagnostics and other network utility programs.
• Own the resolution responsibility of the reported customer incidents either solely or with the help / intervention of other teams (TELCO, NPE, IPE ...etc.).
• Document all troubleshooting and provide timely updates to customers about the progress of problem resolution according to incident severity and urgency.
• Monitoring, reporting and ensuring all team KPI's are being met.
• Perform the management escalations in line with company procedure.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Computer and Network Security , Computer Networking

www.orange-business.com

Dec 2013 to Jul 2015 (1 year 7 months)
Media Committee Head at Alashanek Ya Balady (AYB) (student activity)

Experience Details

Media Committee Head

Marketing/PR/Advertising

Student

Alashanek Ya Balady is one of the biggest student activities in Egypt initiated and totally run by students who come from various universities, to share the experience for the sake of achieving the set goals.

2011: Worked in the media and documentary department where our main objectives was to create awareness videos, update the website & the Facebook page with the videos created and the main events' photos

2012: I Became the head of the multimedia Committee


Company Details

Alashanek Ya Balady (AYB) (student activity)

maadi, Egypt

http://www.ayb-sd.org/

Sep 2010 to Oct 2012 (2 years 1 month)

Education

Bachelor's Degree in Computer & Systems Engineering

Education Details

Bachelor's Degree

Computer & Systems Engineering

Faculty of engineering, Ain Shams University, Egypt

C / Good / 65 - 75%

Computer Networks – Cryptograp

N/A

Faculty of engineering, Ain Shams University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Horreya (formerly Mubarak) Language Schools

Egypt

2007

A / Excellent / 85 -100%

N/A

El Horreya (formerly Mubarak) Language Schools
2007

Certifications

CCNA
Sep 2013

Certificate details

CCNA

Sep 2013

N/A

N/A

CSCO12492660

Cisco

N/A

Certificate details

CISCO CCNP Routing & Switching

Jul 2015

N/A

N/A

CSCO12492660

CISCO

N/A

Certificate details

CISCO CCNA Security

Dec 2015

N/A

N/A

CSCO12492660

CISCO

N/A

Certificate details

JUNIPER Networks Certified Associate (JNCIA - Junos)

Feb 2016

N/A

N/A

JPR00255009

JUNIPER

N/A

Training and Courses

Training/Course Details

java

Feb 2011

Ain Shams University

N/A

Training/Course Details

C++

Aug 2010

Ain Shams University

N/A

Training/Course Details

VHDL

Aug 2009

Ain Shams University

N/A

Training/Course Details

Verilog

Dec 2010

Ain Shams University

N/A

Training/Course Details

CCNA

Aug 2011

Ahmed Nabil

N/A

Training/Course Details

JUNIPER Advanced PE Configuration

Sep 2016

Orange Business Services

N/A

Training/Course Details

CISCO CCNP Service Provider CORE & EDGE

Nov 2015

Vodafone

N/A

Training/Course Details

IGN Advanced Configuration

Oct 2015

Orange Business Services

Configuration and troubleshooting for the IP Global network of Orange Business Services

Training/Course Details

ATM Workshop

May 2015

Orange Business Services

Configuring and troubleshooting the ATM Protocol

Training/Course Details

IGN Configuration (IP Global Network)

Nov 2014

Orange Business Services

Introduction to the configuration of the IP Global network of OBS

Training/Course Details

IPVPN

Feb 2014

Orange Business Services

N/A

Training/Course Details

CISCO CCNP Route

Apr 2014

Ahmed Nabil

N/A

Training/Course Details

MTN (Mega transport network)

Mar 2014

Orange Business Services

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ATM WorkshopAdobe After EffectsAnalyticalArabicC++C/C++CCNACISCO CCNA SecurityCISCO CCNP RouteCISCO CCNP Routing & SwitchingCISCO CCNP Service Provider CORE & EDGEComputer & Systems EngineeringComputer And Network SecurityComputer NetworkingCreativeCustomer ServiceDetails-orientedEmbedded SystemsEnglishFootballFrenchIGN Advanced ConfigurationIGN Configuration (IP Global Network)IPVPNITIncident Management SpecialistInformation Technology ServicesInternetJUNIPER Advanced PE ConfigurationJUNIPER Networks Certified Associate (JNCIA - Junos)JavaLeaderLinuxMTN (Mega Transport Network)ManagementMarketingMatlabMedia Committee HeadMicrosoft OfficeMoviesMusicNetwork Optimization SpecialistNetworksOrange Business SerivicesOrange Business ServicesPhotographyPlannerPoliticsSoftware DevelopmentSoftware EngineeringSony VegasSupportSwimmingTable TennisTennisTypingVHDLVerilogVerilog (Hardware Description Language)Video EditingVideo MakingWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

CCNA

CCNA

: Expert

: High

:

Less than 1 year

Typing

Typing

: Expert

: Extreme - I love it!

:

5-7 years

Sony Vegas

Sony Vegas

: Expert

: Extreme - I love it!

:

1-3 years

C/C++

C/C++

: Advanced

: Extreme - I love it!

:

1-3 years

Java

Java

: Intermediate

: High

:

Less than 1 year

Verilog (Hardware Description Language)

Verilog (Hardware Description Language)

: Intermediate

: High

:

1-3 years

Matlab

Matlab

: Intermediate

: Little

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Little

:

More than 7 years

Adobe After Effects

Adobe After Effects

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Networks

Networks

: Expert

: Extreme - I love it!

:

3-5 years

Software Engineering

Software Engineering

: Intermediate

: High

:

1-3 years

Embedded Systems

Embedded Systems

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Creative, Details-oriented

Online Presence

https://www.linkedin.com/in/mohamed-ashmawy-a79209a6?trk=hp-identity-namehttps://www.facebook.com/mohamed.mohsen88https://twitter.com/MohamedMohsen88

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