Basic Info

Mohamed Moawd

4 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Speciallist at Spinneys

Experience Details

IT Speciallist

IT/Software Development

Experienced (Non-Manager)

Installing and configuring computer systems.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Providing support, including procedural, documentation.
Following diagrams and written instructions to repair a fault or set up a system.
Testing and evaluating new technology.

Follow up the telephone issues according to our contract with the maintenance provider.
Setup communication devices like telephone, fax and work on telephones management application.

Inventory for all IT equipment like desktop, laptop, UPS, telephone, printer, scanner and Point of sale .

Administrate Symantec Endpoint Anti-Virus Service and make sure that all Server and PC's are up to date with the latest Virus definition.

Administrate Symantec Backup Exec and make sure that all Servers and PC's are backed up on periodic time basics.


Company Details

Spinneys (multinational)

Cairo, Egypt

101-500 employees

Retail

N/A

Sep 2015 to present (1 year 3 months)
Technical Support Agent at Vodafone Egypt

Experience Details

Technical Support Agent

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

Technical support agent for all Vodafone customers acting as a first line of support for adsl and 3G services ,also work for 2nd line and training team.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2012 to Feb 2015 (2 years 8 months)
IT Help Desk at Frame Communication

Experience Details

IT Help Desk

IT/Software Development

Entry Level

Working as IT administrator in Frame company for 6 months, handles windows server 2003&2008 , File server and ISA server 2006.
Excellent knowledge of windows 7 and windows XP. Familiar with a lot of switches like Cisco,3com & D-link. All kind of Network troubleshooting is well understood.


Company Details

Frame Communication

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Sep 2011 to May 2012 (8 months)

Achievements


Implement Lync 2013 server for internal chat.


Ideal Employee and best achiever in July 2013.


Education

BSc in Communication Enginner

Education Details

BSc

Communication Enginner, Information Technology

Modern Academy for engineering and technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for engineering and technology
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

pyramids

Egypt

2003

A / Excellent / 85 -100%

N/A

pyramids
2003

Certifications

MCSA
Jul 2016

Certificate details

MCSA

Jul 2016

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

CCNA at MTI
Aug 2008

Training/Course Details

CCNA

Aug 2008

MTI

N/A

Training/Course Details

RHCSA

May 2013

New Horizon

N/A

Training/Course Details

MCSA

Oct 2015

Networkers

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCCNACommunication EnginnerCreativeCustomer ServiceCustomer-orientedEnglishFlexibleHard WorkerHelp DeskICDLITIT Help DeskIT SpeciallistITILInformation TechnologyInformation Technology ServicesLinuxMCITPMCSAMCSA 2012NetworkProblem SolverRHCSARetailSoftware DevelopmentSpinneysSportsSupportSystem AdminstratorSystem EngineerTechnical SupportTechnical Support AgentTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

ICDL

ICDL

: Expert

: High

:

1-3 years

MCSA 2012

MCSA 2012

: Advanced

: High

:

1-3 years

CCNA

CCNA

: Advanced

: High

:

1-3 years

MCITP

MCITP

: Intermediate

: High

:

Less than 1 year

ITIL

ITIL

: Intermediate

: High

:

1-3 years

linux

linux

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Network

Network

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Help Desk

Help Desk

: Advanced

: High

:

1-3 years

System Adminstrator

System Adminstrator

: Advanced

: Extreme - I love it!

:

1-3 years

System Engineer

System Engineer

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/mohamed-moawd-b3a78832?trk=nav_responsive_tab_profile

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