Basic Info

Mohamed Younis

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Customer Support at GET Group Egypt

Experience Details

IT Customer Support

IT/Software Development

Experienced (Non-Manager)

Handle receipt of client consumable orders
2. Responsible for preparing a regular forecast on consumable consumption.
3. Communicate consumable orders to Corporate Procurement for order placement and processing.
4. Receive clients’ and local partners’ complaints and issue the complaint tickets.
5. Ensure that all complaints and issues are dealt with effectively.
6. Follow up with the technical team on resolutions and with the clients to ensure that the complaint ticket is closed.
7. Responsible for the process of material return. Validate and activate the warranty process. Follow up on warranty claim with suppliers.
8. Responsible for the maintenance of the Customer Support systems and applications related to the electronic customer relationship management (CRM).
9. Collect feedback from clients on the services provided.
10. Propose tactics towards the development of customer support in order to ensure the achievement of service excellence and raise the levels of customer satisfaction and retention.
11. Produce quarterly report documenting recurring issues.
12. Perform any other related job duties as requested by direct supervisor


Company Details

GET Group Egypt (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Apr 2015 to present (1 year 8 months)
Customer Service at CIB Banking

Experience Details

Customer Service

Banking

Entry Level

Handling inquires and complains
Good knowledge about CIB product ( Debit Card - Credit Card - Loans)


Company Details

CIB Banking

Egypt

N/A

Banking

N/A

May 2014 to Mar 2015 (10 months)
Senior Premium Representative at Vodafone Egypt

Experience Details

Senior Premium Representative

Customer Service/Support

Experienced (Non-Manager)

 Provide superb customer care experience using a high level of communication and dealing.
 Have excellent knowledge of VF data products (BB, I-Phone, USB, etc).
 Having excellent skills to eliminate unnecessary process & drive down unneeded costs.
 Offer differentiated service to the Platinum & Premium customers by optimum handling of customers’ queries & complaints.
 Handling hard calls and complaints in a professional way.
 Promote new products and services and educate customers on how to use them.
 Follow up on all customers’ related issues to provide timely feedback.
 Adhere to Customer Operations Department policies and procedures.
 Create communication channels with different departments to resolve customers’ problems and requests when needed.
 Provide customers with right recommendations and actions.
 Perform periodical tasks efficiently and effectively.
 Ensure that the target of the company is achieved which exceeding customers’ expectations in the level of service is rendered.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2011 to May 2014 (2 years 10 months)
Customer Service at Xceed

Experience Details

Customer Service

Customer Service/Support

Entry Level

Customer service in DU GSM in UAE and Technical support for I phone and Black Berry services


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Aug 2010 to Jun 2011 (10 months)
Technical support at D-Link

Experience Details

Technical support

Customer Service/Support

Entry Level

N/A


Company Details

D-Link (multinational)

Cairo, Egypt

N/A

Internet/E-commerce

N/A

Feb 2010 to Aug 2010 (6 months)
Data Entry at UNICEF

Experience Details

Data Entry

Human Resources

Entry Level

N/A


Company Details

UNICEF (multinational)

Cairo, Egypt

More then 1000 employees

Renewables and Environment

N/A

Aug 2009 to Jan 2010 (5 months)

Education

Communication and Information Technology in Network

Education Details

Communication and Information Technology

Network, Communication, GIS

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

GIS CCNA CCNP CCIP VOIP Quality of service

N/A

Arab Academy for Science, Technology and Maritime Transport
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Eltabary Secondary School

Egypt

2005

A / Excellent / 85 -100%

N/A

Eltabary Secondary School
2005

Certifications

CCNA
Feb 2008

Certificate details

CCNA

Feb 2008

N/A

N/A

N/A

Cisco Academy

N/A

Training and Courses

Training/Course Details

CCNP

Feb 2009

Cisco Academy

N/A

VPN at ITI
Feb 2009

Training/Course Details

VPN

Feb 2009

ITI

N/A

Training/Course Details

Security

Feb 2009

Cisco Academy

N/A

Training/Course Details

VOIP

Mar 2009

Cisco Academy

N/A

Training/Course Details

Adobe Photoshop

Mar 2009

AAST

N/A

3D max at AAST
Feb 2007

Training/Course Details

3D max

Feb 2007

AAST

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

3D Max3ds MaxAdobe FlashAdobe PhotoshopAdobe PremiereBankingCCNACCNPCiscoCollection DepartmentCommunicationCommunicatorConsumer ServicesCustomer ServiceCustomer-orientedD-LinkData EntryE-commerceEmotional IntelligenceEnglishGET Group EgyptGISHard WorkerHuman ResourcesITIT Customer SupportInformation Technology ServicesInternetMarketingMicrosoft OfficeNetworkProblem SolverPublic RelationRenewables And EnvironmentSalesSecuritySenior Premium RepresentativeSocial MediaSoftware DevelopmentSupportTeam PlayerTechnical SupportTelecommunicationsUNICEFVOIPVPNVodafone Egypt

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Advanced

: High

:

1-3 years

VPN

VPN

: Advanced

: High

:

Less than 1 year

Security

Security

: Intermediate

: Medium

:

Less than 1 year

VOIP

VOIP

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

3ds Max

3ds Max

: Beginner

: Medium

:

Less than 1 year

Adobe Flash

Adobe Flash

: Beginner

: Medium

:

Less than 1 year

Adobe Premiere

Adobe Premiere

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Collection Department

Collection Department

: Intermediate

: High

:

1-3 years

Sales

Sales

: Beginner

: Medium

:

Less than 1 year

Marketing

Marketing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Team Player

Online Presence

linkedin.MohamedMagdyhttps://www.facebook.com/MohamedCupraR

Mohamed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.