Basic Info

Mohamed mostafa kamel

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Technical Support at Orange-egypt DSL

Experience Details

Call Center Technical Support

Customer Service/Support, Engineering - Telecom/Technology

Experienced (Non-Manager)

o Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
o Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
o Gather customer’s information and determine the issue by evaluating and analysing the symptoms.
o Redirect problems to appropriate resource.
o Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
o Handling Customer enquiry regarding technical, billing and VAS.
o Support Customer CPE regarding configuration and troubleshooting.


Company Details

Orange-egypt DSL

Giza, Egypt

More than 1000 employees

Telecommunications

www.orange.com.eg

Sep 2017 to Dec 2017 (3 months)
Outdoor Technical Support (intern) at B-Connect-Egypt software and services company

Experience Details

Outdoor Technical Support (intern)

IT/Software Development, Engineering - Telecom/Technology, Customer Service/Support

Entry Level

o Installation and configuration of company products software
o Maintenance and updating company products software
o Responsibility of keeping track of customer’s computer health
o On demand answers and solving of clients problem
o Installation and configuration of the company supported devices


Company Details

B-Connect-Egypt software and services company

Cairo, Egypt

501-1000 employees

Information Technology Services

www.bconnect-egypt.com

Jul 2017 to Sep 2017 (2 months)
Account excuative at PromoPrintCo

Experience Details

Account excuative

Customer Service/Support, Sales/Retail, Marketing/PR/Advertising

Entry Level

managing ,and facilitating client request.
follow up with the processes of the client's order.
managing client account
attending meetings and managing co operations



Company Details

PromoPrintCo

Giza, Egypt

11-50 employees

Manufacturing

http://www.promoprintco.com/

Apr 2016 to Apr 2017 (1 year)
Shadow teacher (volunteer) at New manor house school

Experience Details

Shadow teacher (volunteer)

Education/Teaching, Training/Instructor

Entry Level

assisting a special case student , by helping him attending his classes and providing guidance in every thing related to his daily school's responsibilities


Company Details

New manor house school

Giza, Egypt

51-100 employees

Education

N/A

Jan 2015 to Oct 2014
Pharmacy assistant (volunteer) at Family asset

Experience Details

Pharmacy assistant (volunteer)

Medical/Healthcare

Experienced (Non-Manager)

help managing and sale


Company Details

Family asset

Fayoum, Egypt

1-10 employees

Healthcare and Medical Services

N/A

Jan 2003 to Feb 2006 (3 years 1 month)

Education

Bachelor's Degree in Information technology

Education Details

Bachelor's Degree

Information technology

Misr University for Science and Technology (MUST), Egypt

C / Good / 65 - 75%

Object oriented programming Object oriented analysis and design Software deve. Algorthim O.S 1&2 DB 1&2 Decision support systems E-commerce Software project managment Networks 1&2 Computer security

graduation project Host-based Intrustion Detection System (HIDS)

Misr University for Science and Technology (MUST)
2008 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sinnors

Egypt

2007

C / Good / 65 - 75%

math and physices with high grade

sinnors
2007

Training and Courses

Training/Course Details

oracle database administartor

Jun 2009

misr university of science and techology

supervised by outer insitiution

MCSA at COMPUTEK
Nov 2014

Training/Course Details

MCSA

Nov 2014

COMPUTEK

Server Administration

CCNA at computek
Dec 2015

Training/Course Details

CCNA

Dec 2015

computek

Cisco certified network associate

Jobseeker photo

Profile Skills and Keywords

Account ExcuativeAdaptiveAnalysis And DesignAstronomyBasketballBusiness DevelopmentCCNACall Center Technical SupportCustomer ServiceDatabaseDetails-orientedEducationEnglishFamilyFlexibleHard WorkerHealthcare And Medical ServicesITInformation TechnologyInformation Technology ServicesMCSAManufacturingMarketingMedicalMicrosoft Visual StudioMusicNatureNetworksOracleOracle Database AdministartorOutdoor Technical SupportPersistentPharmacy AssistantPhysicsProblem SolverProblem SolvingReligion ScienceRetailSalesSecurityShadow TeacherSoftware DevelopmentSupportTelecommunicationsWindows Server 2008Windows Server 2012Windows Server Administration

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

Less than 1 year

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: High

:

Less than 1 year

Oracle

Oracle

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

windows server administration

windows server administration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

problem solving

problem solving

: Intermediate

: High

:

1-3 years

networks

networks

: Intermediate

: High

:

Less than 1 year

analysis and design

analysis and design

: Intermediate

: High

:

1-3 years

database

database

: Intermediate

: Medium

:

1-3 years

security

security

: Beginner

: High

:

1-3 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented, Persistent

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