Basic Info

Mohamed Kadri

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support specialist at Vodafone Ireland(VIS)

Experience Details

Technical support specialist

Customer Service/Support

Experienced (Non-Manager)

-Solve technical issues related to Vodafone products over the phone.
-log querie data into the CRM.
-Provide network support over Vodafone Ireland.


Company Details

Vodafone Ireland(VIS)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.ie

Aug 2016 to present (1 year 5 months)
International account adviser at Vodafone

Experience Details

International account adviser

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone

Giza, Egypt

1-10 employees

Telecommunications

N/A

Mar 2015 to May 2016 (1 year 2 months)
Social responsibility Member at COMET (student activity)

Experience Details

Social responsibility Member

Project/Program Management

Student

N/A


Company Details

COMET (student activity)

Giza, Egypt

N/A

Oct 2012 to May 2013 (7 months)
Trainee (intern) at Housing and Development Bank

Experience Details

Trainee (intern)

Customer Service/Support

Student

N/A


Company Details

Housing and Development Bank

Giza, Egypt

More then 1000 employees

Banking

N/A

Jul 2012 to Sep 2012 (2 months)

Education

Bachelor's Degree in commerce in Accounting

Education Details

Bachelor's Degree in commerce

Accounting, Commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

6th of October secondary school

Egypt

2011

A / Excellent / 85 -100%

N/A

6th of October secondary school
2011

Training and Courses

Training/Course Details

English Language

Jan 2015

British council

Upper intermediate Level

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveBankingCommerceComputerCustomer SatisfactionCustomer ServiceCustomer-orientedEnglishEnglish LanguageFlexibleInternational Account AdviserMicrosoft OfficePersistentProgram ManagementProjectSocial Responsibility MemberSupportSupportiveTeam PlayerTechnical Support SpecialistTelecommunicationsTrainee

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Computer

Computer

: Intermediate

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer satisfaction

Customer satisfaction

: Intermediate

: High

:

1-3 years

Key Skills

Customer-oriented, Flexible / Adaptive, Persistent, Team Player, Supportive

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