Basic Info

Mohamed Hafez

13 years

Cairo, Egypt

Diploma

Manager

Work Experience

Area Sales Manager at RMGS

Experience Details

Area Sales Manager

IT/Software Development, Operations/Management, Sales/Retail

Manager

N/A


Company Details

RMGS (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services, Computer Software, Information Technology Services

www.rmgs.co

Sep 2015 to present (1 year 3 months)
Account Manager at Microsoft

Experience Details

Account Manager

IT/Software Development, Sales/Retail

Manager

•Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue.
•Acting as the main interface between the client and Microsoft to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in client's strategic business planning processes.
•Conducting sales presentations and product demonstrations where applicable
•Conducting Software Asset Management (SAM) to each client to make sure of their licensing situation.
•Identifying and gaining new business through checking the licensing of clients.
•Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business
•Reporting pipeline activities, leads and opportunities’ status and maintaining assigned clients’ information.
•Building relationships with partners/vendors and identifying areas of mutual interest as a means of maintaining a business relationship.


Company Details

Microsoft (multinational)

Cairo, Egypt

N/A

Information Technology Services

www.microsoft.com

Nov 2013 to Sep 2015 (1 year 10 months)
Commercial Account Manager at Teleperformance

Experience Details

Commercial Account Manager

Sales/Retail

Manager

•Create a well-qualified pipeline of prospective Managed Services opportunities by
establishing and maintaining professional relationships with key decision-makers;
•Research, source, make initial contact (cold calling, telephone prospecting), and meet
potential clients at their locations to accurately qualify the prospect and establish needs;
•Prepare and present proposals and close new accounts in targeted verticals;
•Develop and maintain Sales Territory Plan and ensure achievement of Company sales
targets and profitability;
•Network and actively participate in User Groups, Associations, and Trade Shows in
targeted verticals.
•Work closely with the Marketing Specialist, Business Development to generate new leads
via vendors and distribution houses, understand competitors, End to End’s market
position.
•Provide timely feedback to the Director, Business Development – regarding
performance, sales activity reports and account strategy concerns;
•Strong understanding of customer and market dynamics and requirements;
•Work closely with the Marketing Specialist, Business Development to creatively develop ongoing Sales Scripting whether for Cold Calling, Emails, Presentations, Public-Speaking
Engagements, Testimonials, White Papers, RFP’s & unique proposals.
•Manage all activities through the Customer Relationship Management Software (CRM),
ensuring consistency and accuracy
•Working as an Account Manager for some of the projects in the company like: AstraZeneca, Siemens, Gemma, Mantronix & Huawei
•Establishes productive, professional relationships with key personnel in assigned customer accounts.
•Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
•Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.teleperformance.com

Jun 2010 to Oct 2013 (3 years 4 months)

Education

Bachelor's Degree in English Litreture

Education Details

Bachelor's Degree

English Litreture

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Language Schools

Egypt

2002

B / Very Good / 75 - 85%

N/A

St. Joseph Language Schools
2002
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerArea Sales ManagerBankingBusiness DevelopmentBusiness PlanningBusiness-orientedCRMCommercial Account ManagerComputer SoftwareCustomer ServiceEnglishEnglish LitretureFrenchGPSITInformation Technology ServicesInnovativeManagementMicrosoftMicrosoft LicensingMicrosoft OfficeMicrosoft ProjectOffice 365OffshoringOrganizerOutsourcingPersistentProject ManagementRMGSRetailSAPSalesSoftware DevelopmentSoftwaresTeam PlayerTelecommunicationsTeleperformance

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

GPS

GPS

: Advanced

: High

:

1-3 years

SAP

SAP

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

More than 7 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: High

:

More than 7 years

Business Planning

Business Planning

: Advanced

: High

:

3-5 years

Banking

Banking

: Advanced

: High

:

1-3 years

customer service

customer service

: Advanced

: High

:

5-7 years

Microsoft Licensing

Microsoft Licensing

: Advanced

: High

:

1-3 years

telecommunications

telecommunications

: Advanced

: High

:

3-5 years

Softwares

Softwares

: Advanced

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Advanced

: High

:

3-5 years

Office 365

Office 365

: Advanced

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Advanced

: Medium

:

3-5 years

Key Skills

Business-oriented, Organizer, Innovative, Persistent, Team Player

Online Presence

www.linkedin.com/mohamed hafezhttps://www.facebook.com/muhammed.k.hafez

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