Basic Info

Mohamed Elhenawy

6 years

Cairo, Egypt

Vocational

Manager

Work Experience

Operation Manager at Raya Contact center ( Careem )

Experience Details

Operation Manager

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Raya Contact center ( Careem ) (multinational)

6th of October, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2015 to present (2 years 1 month)
Manager at Sutherland Global Service

Experience Details

Manager

Customer Service/Support

Manager

▪ Act as an interface between the tea and the management and all support functions so that the team operates
smoothly at the highest efficiency and within the prescribed norms.
▪ Work on improvement plan coordinating with the quality and training team to improve the performance of the
consultants who have received MIPs
▪ Influence the lives of other: Develop, train , and manage team members.
▪ Strengthen relationships: Establish and maintain communication with client and/or team members; understand
needs, resolve issues and meet expectations.
▪ Keep moral high: Ensure motivational programs are in place and encourage frequent recognitions.
▪ Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports.
▪ Define the company’s reputation oversee and manage performance and service quality, to guarantee customer
satisfaction.


Company Details

Sutherland Global Service (multinational)

Alexandria, Egypt

101-500 employees

Consumer Services

N/A

Oct 2015 to present (1 year 6 months)
Operation Manager at Stream Global Services

Experience Details

Operation Manager

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Stream Global Services (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2009 to Mar 2015 (6 years)
Residential Property Manager Assistant at Square Investments U.A.E

Experience Details

Residential Property Manager Assistant

Operations/Management

Manager

N/A


Company Details

Square Investments U.A.E (multinational)

United Arab Emirates

501-1000 employees

Real Estate/Property Management, Management Consulting

N/A

Aug 2007 to Jan 2009 (1 year 5 months)

Education

BA in Commerce

Education Details

BA

Commerce

ein shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

ein shams university
2001 - 2005

Training and Courses

Training/Course Details

CLC

Oct 2014

Convergys leaders as coaches

N/A

Training/Course Details

SGS

Dec 2014

management development training

N/A

Training/Course Details

PMP course

Jan 2015

, Leadership training for managers

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DeveloperBusiness PlaningCLCCommerceConsumer ServicesCustomer ServiceCustomer-orientedEnglishHard WorkerLeaderManagementManagement ConsultingManagerManagmentMicrosoft ExcelNegotiatorOperation ManagerPMP CourseProblem SolverProperty ManagementRaya Contact Center ( Careem )Real EstateResidential Property Manager AssistantSGSSquare Investments U.A.EStream Global ServicesSupportSutherland Global ServiceWord

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Word

Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft excel

Microsoft excel

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Business planing

Business planing

: Expert

: Extreme - I love it!

:

3-5 years

Business developer

Business developer

: Expert

: Extreme - I love it!

:

3-5 years

Real estate

Real estate

: Expert

: Extreme - I love it!

:

3-5 years

Managment

Managment

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Negotiator, Customer-oriented, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=149778144&trk=nav_responsive_tab_profile

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