Basic Info

Mohamed Hefny

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Complaint Management Specialist at TE-Data

Experience Details

Customer Complaint Management Specialist

Customer Service/Support, Administration

Experienced (Non-Manager)

N/A


Company Details

TE-Data (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Telecommunications

www.Tedata.net

May 2016 to present (7 months)
Consumer Technical & Billing Back office CSR at Xceed

Experience Details

Consumer Technical & Billing Back office CSR

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.xceedcc.com

Mar 2014 to Dec 2015 (1 year 9 months)
Acting like Team Leader at Xceed

Experience Details

Acting like Team Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.xceedcc.com

Apr 2015 to Dec 2015 (8 months)
Task Back office CMD analyst at Xceed

Experience Details

Task Back office CMD analyst

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.xceedcc.com

Sep 2015 to Dec 2015 (3 months)
Customer Service representative, at Xceed

Experience Details

Customer Service representative,

Customer Service/Support

Experienced (Non-Manager)

-Handle Customers inquires and complaints.
-Ensure customer delight and satisfaction.
-Log customer details on the Sibel.
-Provide customer with accurate information and right solutions.
-Performs other duties as assigned by management


Company Details

Xceed (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.xceedcc.com

Jan 2013 to Feb 2014 (1 year 1 month)
Merchandiser at Energizer Egypt

Experience Details

Merchandiser

Marketing/PR/Advertising , Sales/Retail

Entry Level

N/A


Company Details

Energizer Egypt (multinational)

Cairo, Egypt

501-1000 employees

Energy and Utilities

www.energizer.com

Feb 2008 to Jan 2011 (2 years 11 months)
IT Specialist at Computer Gate

Experience Details

IT Specialist

Customer Service/Support, Sales/Retail

Entry Level

--Responsible for selling the company products for the customers
--PC & Laptop Repair and Maintenance (Hardware and Software problems).
--Diagnosing, and solving troubles for customers.
--welcoming and closing calls
--handling customers complains.
--marketing and sales phone messages


Company Details

Computer Gate

Cairo, Egypt

11-50 employees

Computer Hardware, Computer Software, Computer Networking

N/A

Aug 2006 to Nov 2007 (1 year 3 months)
Sales In door at Computer Gate

Experience Details

Sales In door

Customer Service/Support, Sales/Retail

Entry Level

N/A


Company Details

Computer Gate

Cairo, Egypt

11-50 employees

Computer Hardware, Computer Software, Computer Networking

N/A

Apr 2005 to Nov 2007 (2 years 7 months)

Achievements


Invented customers maintenance Data Base
recorded at notebook and recorded at computer at Microsoft Excel
before it was depends on memo attached to the Hardware pieces contain customer data.


Education

BA of Law in faculty of LAW

Education Details

BA of Law

faculty of LAW

Cairo University, Egypt

Not specified

Egyptian And French Law

N/A

Cairo University
2005 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khedive Ishmael

Egypt

2004

C / Good / 65 - 75%

N/A

Khedive Ishmael
2004

Training and Courses

Training/Course Details

American English

Mar 2009

National Democracy Party

N/A

Training/Course Details

ICDL

Jun 2009

National Democracy Party

N/A

Training/Course Details

Customer Services

Aug 2009

National Democracy Party

N/A

Training/Course Details

Customer Service, Soft Skills & Customer Handling Skills

Sep 2012

Xceed CC

Customer Service, Soft Skills & Customer Handling Skills

Training/Course Details

Customer Service, Soft Skills & Customer Handling Skills

Mar 2016

Xceed CC

Customer Service, Soft Skills & Customer Handling Skills + TEData Consumer Technical Support Training.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Acting Like Team LeaderAdministrationAmerican EnglishArabicBusiness DevelopmentComputer HardwareComputer MaintenanceComputer NetworkingComputer SkillsComputer SoftwareComputersConsumer Technical & Billing Back Office CSRCustomer Complaint Management SpecialistCustomer ServiceCustomer Service Representative,Customer Service, Soft Skills & Customer Handling SkillsCustomer ServicesCustomer ServiesCustomer-orientedE-commerceEnergizer EgyptEnergy And UtilitiesEnglishFaculty Of LAWHard WorkerICDLIT SpecialistInternetMarketingMarktingMerchandiserMicrosoft OfficeOffshoringOutsourcingPlannerProblem SolverRetailSalesSales In DoorSelf DevelopmentServing PeopleStore ManagerSupportTE-DataTask Back Office CMD AnalystTeam PlayerTelecommunicationsXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Computer Maintenance

Computer Maintenance

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer servies

Customer servies

: Expert

: Medium

:

5-7 years

Sales In door

Sales In door

: Advanced

: Medium

:

1-3 years

Computer Maintenance

Computer Maintenance

: Advanced

: Extreme - I love it!

:

1-3 years

Markting

Markting

: Advanced

: High

:

3-5 years

Store Manager

Store Manager

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Hard worker, Customer-oriented, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=387723805Mohamed1hefny@facebook.com@Mohamed_Hefny

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