Basic Info

Mohamed Ahmed

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Senior Operations Support at Uber

Experience Details

Senior Operations Support

Quality, Customer Service/Support

Entry Level

• Manage the processing of weekly driver payments.
• Track, order, and disburse equipment to drivers.
• Help with onboarding drivers onto the RDS system.
• Maintain, organize and audit driver and vehicle documentation.
• Respond to support issues both in-person and over email promptly.
• Find resolutions to driver issues and questions.
• Work closely with the driver operations and logistics teams to streamline process.


Company Details

Uber (multinational)

Cairo, Egypt

51-100 employees

Telecommunications, Transportation

www.Uber.com

Jun 2015 to Sep 2016 (1 year 3 months)
Human Resources Director at Khatwa Foundation (student activity)

Experience Details

Human Resources Director

Human Resources

Student

• Establish new human resources directory and make it effective.
• Prepare new leaders for the foundation.
• Create new effective evaluation system.
• Bring new delegates for the annual conference.
• Organize and operate the step conference.


Company Details

Khatwa Foundation (student activity)

Cairo Governorate, Egypt

https://ar-ar.facebook.com/KhatwaFoundation

Feb 2014 to Jun 2014 (4 months)
Human Development Director at Theater and Film Club at AUC (student activity)

Experience Details

Human Development Director

Human Resources, Operations/Management

Student

N/A


Company Details

Theater and Film Club at AUC (student activity)

Cairo, Egypt

N/A

Feb 2012 to May 2012 (3 months)
Human Resources Assistant at 7th Lead Annual Conference (student activity)

Experience Details

Human Resources Assistant

Human Resources

Student

N/A


Company Details

7th Lead Annual Conference (student activity)

Cairo, Egypt

N/A

Jan 2011 to May 2011 (4 months)

Education

Bachelor's Degree in Petroleum Engineering

Education Details

Bachelor's Degree

Petroleum Engineering , Energy& Economics

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

American University in Cairo (AUC)
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL-Karga

Egypt

2009

A / Excellent / 85 -100%

N/A

EL-Karga
2009

Certifications

TOEFL
May 2013

Certificate details

TOEFL

May 2013

N/A

N/A

N/A

The American University in Cairo

N/A

Certificate details

Best Team Player

May 2012

N/A

N/A

N/A

Leadership Education and Development Office_ The American University of Cairo

N/A

Training and Courses

Training/Course Details

Problem Solving & Decision Making

Apr 2014

Dale Carnegie Egypt

N/A

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Profile Skills and Keywords

Adobe PhotoshopArabicAutoCADBest Team PlayerC++Charity And Community ServiceClean EnvironmentCustomer ServiceEconomicsEnergy& EconomicsEnglishFoodFrenchHuman Development DirectorHuman ResourcesHuman Resources (HR)Human Resources AssistantHuman Resources DirectorInternetManagementMicrosoft OfficeOperations& Customer SupportPetroleum EngineeringProblem Solving & Decision MakingQuality AssuranceQuality ControlSenior Operations SupportSportsSupportTOEFLTelecommunicationsTransportationUber

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: High

:

Less than 1 year

C++

C++

: Beginner

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Charity and Community Service

Charity and Community Service

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Operations& Customer Support

Operations& Customer Support

: Beginner

: Extreme - I love it!

:

1-3 years

Online Presence

https://www.facebook.com/mohamed.atef.77?ref=tn_tnmnhttps://twitter.com/Mohamed_Fargly

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