Basic Info

Mohamed Farjon

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Advisor at Raya - Etisalat (UAE)

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Etisalat UAE (Mobile Service English)


Company Details

Raya - Etisalat (UAE)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.rayacc.com/

Jan 2016 to present (11 months)
Technical Support at TE-Data

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

Technical Support , troubleshooting internet issues and internet physical instability cases and Data down cases


Company Details

TE-Data

Maadi, Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Telecommunications

http://www.tedata.net/eg/ar/

Apr 2015 to Dec 2015 (8 months)
Technical Support at Du Telecommunications

Experience Details

Technical Support

Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Du Telecommunications (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Telecommunications

www.du.ae

Jan 2015 to Apr 2015 (3 months)
Computer Maintenance Technician at Al Waleed

Experience Details

Computer Maintenance Technician

Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Al Waleed

hadayek helwan, Egypt

1-10 employees

Computer Hardware

N/A

Oct 2014 to Dec 2014 (2 months)
E-Marketing Specialest at Sawa for real estate

Experience Details

E-Marketing Specialest

Marketing/PR/Advertising

Entry Level

Marketing using Search Engine Optimization (SEO) technology


Company Details

Sawa for real estate

masr el gededa, Egypt

11-50 employees

Real Estate/Property Management

N/A

Oct 2012 to Jul 2013 (9 months)

Achievements


Handling any technical issue related with internet and ADSL connection , Escalate to other departments , trans Customers to other Departments as Sales , Direct New Customers to Sales department , Inform Customers with information about his subscription , branches , working hours .


Installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults
replacing parts as required
providing support, including procedural documentation and relevant reports
following diagrams and written instructions to repair a fault or set up a system
supporting the roll-out of new applications
setting up new users' accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate)
prioritising and managing many open cases at one time
rapidly establishing a good working relationship with customers and other professionals .


omputer assembling and maintenance .
Troubleshooting hardware and software problems .
Configuring the peripherals, components and drivers .
Installing software and application to user standards .
Troubleshooting digital and analog embedded computer hardware .
Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops .
Troubleshooting complex software and hardware problems .
Installing Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems .
Assembling and Disassembling the computer Cabling .
Assembling and Disassembling the ADSL network Cabling .



Installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults
replacing parts as required
providing support, including procedural documentation and relevant reports
following diagrams and written instructions to repair a fault or set up a system
supporting the roll-out of new applications
setting up new users' accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate)
prioritising and managing many open cases at one time
rapidly establishing a good working relationship with customers and other professionals .


I have achievements as Technical Support at TE-Data (2015 - present)

Education

Management Information System in Web Development

Education Details

Management Information System

Web Development , Software Development

Higher Institute For Advanced Studies, Egypt

Not specified

N/A

N/A

Higher Institute For Advanced Studies
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al zahraa secondary school

Egypt

2008

B / Very Good / 75 - 85%

N/A

Al zahraa secondary school
2008

Certifications

Certificate details

SharePoint Administration 2013

Sep 2014

88 out of 100

N/A

N/A

Global knowledge

-Software management in a Wind

Training and Courses

Training/Course Details

C# , ASP.Net

Nov 2014

Global Knowledge

N/A

Training/Course Details

E-marketing

Sep 2012

work company

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ADO.NETAJAXASP.NETAccount AdvisorAppreciationArabicAssistanceC# , ASP.NetC#.NetCSSComputer HardwareComputer Maintenance TechnicianConfidenceCustomer ServiceDetails-orientedDevelopmentDiscussionDu TelecommunicationsE-Marketing SpecialestE-commerceE-marketingEnglishGoing OutHappinessHard WorkerHonestyInstallationInternetJavaScriptLoveMaintenanceMarketingMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft WindowsOracle Developer G10OrganizerProblem SolverProgramming Language C#Property ManagementReal EstateRepairSQLSharePointSharePoint Administration 2013SocialSoftware DevelopmentSportsStabilitySupportTechnical SupportTelecommunicationsWeb DevelopmentXHTML

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

ASP.NET

ASP.NET

: Intermediate

: Extreme - I love it!

:

Less than 1 year

AJAX

AJAX

: Beginner

: High

:

Less than 1 year

C#.Net

C#.Net

: Beginner

: High

:

Less than 1 year

SharePoint

SharePoint

: Beginner

: High

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Beginner

: Extreme - I love it!

:

1-3 years

Web Development

Web Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

ADO.NET

ADO.NET

: Beginner

: High

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: High

:

Less than 1 year

XHTML

XHTML

: Beginner

: High

:

Less than 1 year

javaScript

javaScript

: Beginner

: High

:

Less than 1 year

SQL

SQL

: Beginner

: High

:

Less than 1 year

Oracle developer g10

Oracle developer g10

: Beginner

: Medium

:

Less than 1 year

CSS

CSS

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Web Development

Web Development

: Intermediate

: High

:

1-3 years

E-marketing

E-marketing

: Intermediate

: High

:

1-3 years

Software Development

Software Development

: Intermediate

: High

:

1-3 years

Programming language C#

Programming language C#

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Details-oriented, Social

Online Presence

www.linkedin.comwww.facebook.com/m0hamedabdullahwww.twitter.com

Mohamed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed 's full profile and find more great talent and professionals to join your team.