Basic Info

Mohamed ElMasry

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Support & Internal Auditor at Vodafone International Services (VIS)

Experience Details

Business Support & Internal Auditor

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Certified RC. By COPC responsible for establishing, implementing and maintaining the processes required for COPC-2000 Standard.
Reporting performance of entity in a manner that would support strategic business decisions.
Ensure promotion of awareness of customer/client requirements throughout the organization.
Highlight improvement opportunities.
Develop and implement appropriate solutions.
Implement business standards in new projects and measure level of implementation.


Company Details

Vodafone International Services (VIS) (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications, Outsourcing/Offshoring

http://vis.vodafone.com.eg/

Dec 2011 to present (5 years 8 months)
Business Excellence Lead at Vodafone International Services

Experience Details

Business Excellence Lead

Business Development, Customer Service/Support, Project/Program Management

Manager

Responsible for creation, realization and articulation of value for Vodafone International Services and its partners, through implementation of six sigma methodologies and business excellence models. In addition to managing the excellence delivered to partners through advisory services, allocating SMEs from different areas to the appropriate advisory projects, create a pool of experts and enhance their capabilities to ensure excellence and increased value of service to partners. Direct ownership of best practices repository and replication across Vodafone International Services and its overseas centers. Helped in establishing a value equivalent to 44K GBP to Vodafone International services within the FY 14/15 and more than 119K GBP for partners during the same period alongside performance improvements of over 26 points in performance.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

http://vis.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Aug 2014 to present (3 years)
Realtime management at Vodafone

Experience Details

Realtime management

Business Development

Experienced (Non-Manager)

Managing HC and resources required daily to run operation.
Monitoring performance and providing support through communicating with other entities
A focal point of communication with clients.
Running operational Reporting systems and acting as Management information Unit
Creating business cases and studies of performance.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications, Outsourcing/Offshoring

http://vis.vodafone.com.eg/

Sep 2008 to Dec 2011 (3 years 3 months)

Education

BSc in Computer Science

Education Details

BSc

Computer Science

Modern Academy for computer science and management technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for computer science and management technology
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

1999

B / Very Good / 75 - 85%

N/A

orouba language school
1999

Certifications

Certificate details

COPC Registered Coordinator

Jun 2014

94% out of 100%

N/A

N/A

COPC inc

N/A

Training and Courses

Training/Course Details

SixSigma Green Belt

May 2015

Logic

Six sigma is a process improvement and development methodology that helps create efficiencies and savings in business

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

3ds MaxAdaptiveAdobe DreamweaverAdobe FlashAdobe PhotoshopAdobe PremiereAnalyticalArabicAstronomyBooksBusinessBusiness Excellence LeadBusiness Support & Internal AuditorBusiness-orientedCOPC Registered CoordinatorComputer GraphicsComputer ScienceCustomer OperationsCustomer ServiceEnglishFlexibleFrenchHard WorkerInternal AuditorManagementMediaMicrosoft OfficeMicrosoft VisioMusicOffshoringOutsourcingProcess ImprovementProgram ManagementProjectQuality AssuranceRealtime ManagementScienceSharePointSixSigma Green BeltSupportTeam PlayerTechnologiesTelecommunicationsTravelVodafoneVodafone International ServicesVodafone International Services (VIS)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Advanced

: Little

:

1-3 years

3ds Max

3ds Max

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Premiere

Adobe Premiere

: Intermediate

: High

:

Less than 1 year

Adobe Flash

Adobe Flash

: Intermediate

: Medium

:

Less than 1 year

SharePoint

SharePoint

: Intermediate

: High

:

1-3 years

Adobe Dreamweaver

Adobe Dreamweaver

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Internal Auditor

Internal Auditor

: Advanced

: High

:

3-5 years

Quality assurance

Quality assurance

: Advanced

: Medium

:

1-3 years

Customer Operations

Customer Operations

: Advanced

: Medium

:

5-7 years

Computer Graphics

Computer Graphics

: Advanced

: Extreme - I love it!

:

1-3 years

Process Improvement

Process Improvement

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Business-oriented, Hard worker, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/mohamedaelmasryhttps://www.facebook.com/MohamedsamElMasry

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