Basic Info

Mohamed Asal

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at OILEX

Experience Details

HR Specialist

Human Resources

Entry Level

N/A


Company Details

OILEX

sadat city, Egypt

101-500 employees

Manufacturing

www.oilex.co

Jul 2013 to present (3 years 5 months)
Technical Support at Xceed Contact Center

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

> Handle Customer inquiries .
> Preparing problems tickets .
> Preparing team matrices .
> sharing my creativity to enhance team Performance .


Company Details

Xceed Contact Center (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.xceedcc.com

Feb 2012 to Jul 2013 (1 year 5 months)
Customer Service Representative at WASLA Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

> Replay Customer Inquires .
> Reach to customer satisfaction .
> Prepare team performance per month .


Company Details

WASLA Contact Center

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2011 to Feb 2012 (4 months)

Education

Bsc in English Commerce

Education Details

Bsc

English Commerce

Menofia University, Egypt

C / Good / 65 - 75%

BSC of Commerce - English Section - Accounting Department .

N/A

Menofia University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ashmoun Secondary school

Egypt

2007

A / Excellent / 85 -100%

N/A

Ashmoun Secondary school
2007

Training and Courses

Training/Course Details

Eduegypt program Sponsored by TI and New Horizon .

May 2011

Menoufia University

Course includes: • Communication skills • Presentation skills • Business writing • Business English.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

CommunicatorCreativeCustomer ServiceCustomer Service RepresentativeEduegypt Program Sponsored By TI And New Horizon .EnglishEnglish CommerceHRHR SpecialistHard WorkerHuman ResourcesInternetManufacturingMicrosoft ExcelMicrosoft WordPersistentSupportSupportiveTechnical SupportTelecommunicationsXceed Contact Center

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

HR

HR

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Persistent, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=295642921&trk=nav_responsive_tab_profilewww.facebook.com\Mohamed3assal

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