Basic Info

Mohamed Zaki

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC Host & Technology Global Service Center

Experience Details

Customer Service Executive

Banking, Analyst/Research

Experienced (Non-Manager)

Key Responsibilities
Complete initial customer due diligence based on bank systems of record, existing document repositories and publicly available information to reduce the Bank's AML and regulatory risk.
Review business documentation and other additional information provided by the line of business to ensure customer files are up-to-date and in line with HNAH policy and CMB’s LOB procedures to reduce risk.
Maintain customer files by compiling available information and consolidat-ing into CMB’s KYC system.

Achievements
Responsible for 100+ commercial banking customers review starting from sole trad-er passing by middle market and business banking up to large corporate and com-plex structure customers.
Achieving minimum quality of 95% per customer review on consistent basis.
Formal Thanks Email by UAE Head of Global Standards for excellence services shown over completing customer review in short time manner.


Company Details

HSBC Host & Technology Global Service Center (multinational)

Giza, Egypt

501-1000 employees

Banking, Business Services - Other, Financial Services

http://www.hsbcservicedelivery.com/country.aspx?gsc=GSC_CAI

Apr 2015 to present (2 years 9 months)
Customer Service Reprsentative at Xceed

Experience Details

Customer Service Reprsentative

Customer Service/Support

Experienced (Non-Manager)

Handling customer's problem in both Arabic & English
Raise customer concern and notices
deliver customer satisfaction
Promote the company's products and services


Company Details

Xceed

Giza, Egypt

More than 1000 employees

Consumer Services

www.xceed.com

May 2014 to Apr 2015 (11 months)
Free Lancer - Sales Man at Small Factory

Experience Details

Free Lancer - Sales Man

Sales/Retail

Entry Level

Key Responsibilities

Distribution of the factory products ( clothes ) covering high sector of customers starting from Low to Medium - high end
Recovering any outstanding bills from the customer in profession way

Achievements
Achieved an average of 20 Thousand pounds sales mark in 6 months’ time in very steady market.


Company Details

Small Factory

Giza, Egypt

51-100 employees

Wholesale Trade

N/A

Dec 2013 to May 2014 (5 months)

Achievements


1- Responsible for 100+ commercial banking customers review starting from sole trad-er passing by middle market and business banking up to large corporate and complex structure customers. 2- Achieving minimum quality of 95% per customer review on consistent basis. 3- Formal Thanks Email by UAE Head of Global Standards for excellence services shown over completing customer review in short time manner. 4- Participate with the training team in guiding and training the new employees through the work environment - policy - Dos and Do no's 5- Assist the new comers with both technical & theoretical knowledge of the risk process - screening - KYC steps - ID&V of the customers

Education

Accountanting in Accounting

Education Details

Accountanting

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Managerial sciences - Accounting with all it's types ( taxes - governmental ..... etc )

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy El sayed

Egypt

2009

A / Excellent / 85 -100%

N/A

Ahmed Lotfy El sayed
2009

Certifications

ICDL
Feb 2012

Certificate details

ICDL

Feb 2012

N/A

N/A

N/A

ISSR

N/A

Summer Traning
Sep 2013

Certificate details

Summer Traning

Sep 2013

Very Good

N/A

N/A

Misr Bank

One month as trainee at Misr Bank one of the largest governmental banks in Egypt, giving the chance to work closely inside the field

Certificate details

English Deploma

Feb 2012

N/A

N/A

N/A

LSCP

English certificate from a very humbler center, but with work and expand the study i have command in English

Training and Courses

Training/Course Details

Banking

Sep 2013

Misr Bank

N/A

Training/Course Details

Certified Management Accountant ( CMA )

Jan 2017

GM Firm

certification is a professional credential that can be earned in the advanced management accounting and financial management fields. The certification signifies that the person possesses knowledge in the areas of financial planning, analysis, control, decision support, and professional ethics, the skills most in demand on finance teams around the world

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAnalyticalArabicArsenalBSCSBankingBusiness AnalysisBusiness DevelopmentBusiness Services - OtherCertified Management Accountant ( CMA )Consumer ServicesCreativeCustomer ServiceCustomer Service ExecutiveCustomer Service ReprsentativeEnglishEnglish DeplomaFinancial ServicesFlexibleFree Lancer - Sales ManGYMGamesHSBC Host & Technology Global Service CenterICDLInternet ResearchMicrosoft OfficeMultinational EnvironmentOrganizerResearchRetailSIEBELSalesSportSummer TraningSupportSupportiveTallyWholesale Trade

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SIEBEL

SIEBEL

: Advanced

: Extreme - I love it!

:

Less than 1 year

BSCS

BSCS

: Advanced

: Medium

:

Less than 1 year

Internet Research

Internet Research

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Tally

Tally

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

business Analysis

business Analysis

: Advanced

: High

:

1-3 years

Multinational Environment

Multinational Environment

: Advanced

: Medium

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

banking

banking

: Intermediate

: High

:

1-3 years

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Creative, Organizer, Flexible / Adaptive, Supportive

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