Basic Info

Mohamed Zaki

2 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC Electronic Service Delivery

Experience Details

Customer Service Executive

Banking

Experienced (Non-Manager)

Reviewing customer profile
Working with other business associates handling together customers profile
First deployment in the bank history to work in a specific region


Company Details

HSBC Electronic Service Delivery (multinational)

Smart Village. Giza, Egypt

501-1000 employees

Banking

http://www.hsbcservicedelivery.com/country.aspx?gsc=GSC_CAI

Apr 2015 to present (1 year 8 months)
Customer Service Reprsentative at Xceed

Experience Details

Customer Service Reprsentative

Customer Service/Support

Experienced (Non-Manager)

Handling customer's problem in both Arabic & English
Raise customer concern and notices
deliver customer satisfaction
Promote the company's products and services


Company Details

Xceed

Smart Village. Giza, Egypt

More than 1000 employees

Consumer Services

www.xceed.com

May 2014 to Apr 2015 (11 months)

Achievements


In the intermediate school i was one of the finalists in terms of grade as i was only 3.5 Points than the full score moving my career forward as i got CDD analyst job at HSBC which meant a raise in salary and step to my career dream

Education

Accountanting in Accounting

Education Details

Accountanting

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Managerial sciences - Accounting with all it's types ( taxes - governmental ..... etc )

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy El sayed

Egypt

2009

A / Excellent / 85 -100%

N/A

Ahmed Lotfy El sayed
2009

Certifications

ICDL
Feb 2012

Certificate details

ICDL

Feb 2012

N/A

N/A

N/A

ISSR

N/A

Summer Traning
Sep 2013

Certificate details

Summer Traning

Sep 2013

Very Good

N/A

N/A

Misr Bank

One month as trainee at Misr Bank one of the largest governmental banks in Egypt, giving the chance to work closely inside the field

Certificate details

English Deploma

Feb 2012

N/A

N/A

N/A

LSCP

English certificate from a very humbler center, but with work and expand the study i have command in English

Training and Courses

Training/Course Details

Banking

Sep 2013

Misr Bank

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicArsenalBankingConsumer ServicesCreativeCustomer ServiceCustomer Service ExecutiveCustomer Service ReprsentativeEnglishEnglish DeplomaFlexibleGamesHSBC Electronic Service DeliveryICDLInitiativeInternet ResearchMicrosoft OfficePresenterSportSummer TraningSupportTeam Player

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Research

Internet Research

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Beginner

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Key Skills

Presenter, Creative, Initiative, Flexible / Adaptive, Team Player

Online Presence

https://www.facebook.com/mohamed.zeko.16Mohamed0Ziko@hotmail.com

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