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Elsawy Nageeb ELSawy

Experience 15+ years in banking operation management, collection customer care

6th of October, Giza, Egypt

Work Experience

  • Head Of Credit CollectionFull Time

    opay Egypt for financial services

    Jun 2022 - Present -3 yrs, 1 month

    Egypt

    • Head of credit collection & follow up departmentFull Time

      Vitas for microfinance solutions ( Basata microfinance)

      Apr 2021 - Jun 2022 -1 yr, 2 months

      Egypt

      • Job Details:Established collection follow up from all aspects. Managing all delinquent accounts for the company all bars. Managing all branches for operation cases related to collection. Managing credit review cases after disbursement for high quality outcomes. Managing all postponement requirements from branches. Providing all daily weekly monthly reports. Leading collection team of 18 staff for dailly collection operations covering10 governments.
    • Head Of Credit Collection & customer Care & administration.Full Time

      Al Salam Group for real estate developments and decorations (LLC 100+employees) Giza, Egypt

      Jan 2020 - Mar 2021 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:• Established Credit Collection operation from scratch. • Developing various strategies and policies for credit collection, account receivables, and risk management operation. • Setting and creating all standards of customer care and quality management for client regular interactions and satisfaction. • Coordinating with other units for all financing and collection and customer complains positively. • Managing and leading all strategic goals and objectives with staff KPIS and training needs. • Ensure compliance of all daily financial operations with company risk policies to avoid any risk violation. • Responsible for achieving exceeding all financial KPIs, by of Collection and solving client problems with no risk. • Handling daily operation for staff on both ERB & CRM system with analysis MIS and reports to stakeholders and CEO. • Handling all external communication with authorities& VIP customers, visits, with legal cases for stuck up cases. • Supervising account receivables, general finance and daily cash balance process. • Leading all social media platforms inquiries, complains, ads. • Handling all VIP and difficult complains beyond staff ability.
    • AVP Manager operation, credit risk management remedial Retail collection & recovery.Full Time

      union national bank

      Aug 2014 - Oct 2019 -5 yrs, 1 month

      United Arab Emirates , Abu Dhabi

      • Job Details: Following VIP-default portfolios, with carrying comprehensive remedial functionalities.  Attend all customers enquires, complains & problems solving positively within bank policy beyond staff ability with updating (CCUS).  Identifying &Analyzing risky customers & employers, providing periodic feedback for portfolio performance to reduce risk ratio with updating MIS with implementing early risk indicators ( ERIs).  Exercising strict daily control and policy implementation with various recovery strategies to ensure good Audit Rating,  Updating management with portfolio operation progress, and collection process regularly.  Pre-assess SME approving facility, through reviewing documentation and call report as per KPis.  Ensure daily operations of work process as policy  Updating all required reports [daily-weekly-monthly] MIS classification ratios, NPL controls ratios.  Leading& Managing collections, recovery and legal team of 12-Staff for all aspects [Appraisals, coaching,achievements,performance development.  Suggesting and handling all process modifications and SOP updating as per risk policy efficiency with proper input and output.  Approving and recommending litigations and correction actions, as per delegations bank policy.  Contacting key-sources to facilitate functions. Handling all accountancy expert cases and litigation.  Providing all legal MIS for litigation cases following external lawyers, regular visits matching work process successfully, with no violation as agreed strategy with legal leads.  Handling all insurance cases as per bank policy at early stages with full requirements to safeguard bank rights.  Handling all NDDS, MOPA, crown prince as vocal point, setting process, attending timely tasks & daily inquiries well as Abu Dhabi court and al farag-fund.  Consistently attending and supporting with all of MIS, reports, process, suggestion that reflects effectively and efficiently over work results.
    • Education

      • Master's Degree in banking

        University of Northampton

        Jan 2014 - Jan 2016 - 2 yr

      • BA in ACCOUNTING

        Cairo University (CU)

        Jan 1997 - Jan 2001 - 4 yr

      • High School - Thanaweya Amma

        Ahmed Bahgat Secondary School

        Jan 1997 

      Achievements

      Dedicated, focused and professional caliber offering 15 years of banking experience, with milestone operations of credit risk management and remedial operation, customer care service, total quality management, banking operations, banking sales and marketing. Comprehensive aptitude and awareness with knowledge economics factors. Possesses strong communication skills, Assisted in establishing various process and policies to get strategic goals. Proven strength in leadership with multinational teams, effective team member player, ability to create an optimal team learning and performance. Highly proven ability to pinpoint customer care and quality management, Critically achieving maximum profitability cash flows with minimizing risk ratios. Successfully keeping record track of all banking operation and marketing and cross sales achievements operating delinquent portfolios of RBG& SME for all calculation methodologies with due-diligence

      Skills

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      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • Risk management and assessing the portfolios, implementations remedial actions

        emirates institution for banking and financial service·2018
      • Leadership and management skills

        emirates institution for banking and financial service·2017
      • team building

        emirates institution for banking and financial service·2016
      • presentation skills

        emirates institution for banking and financial service·2015
      • advanced interpersonal skills

        emirates institution for banking and financial service·2015
      • Arbitration of investment and financial banking disputes with drafting legal contracts certificate.

        international arbitration organization Cairo·2001
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