
Elsawy Nageeb ELSawy
Experience 15+ years in banking operation management, collection customer care
6th of October, Giza, EgyptWork Experience
Head Of Credit CollectionFull Time
opay Egypt for financial services
Jun 2022 - Present -3 yrs, 1 month
Egypt
Head of credit collection & follow up departmentFull Time
Vitas for microfinance solutions ( Basata microfinance)
Apr 2021 - Jun 2022 -1 yr, 2 months
Egypt
- Job Details:Established collection follow up from all aspects. Managing all delinquent accounts for the company all bars. Managing all branches for operation cases related to collection. Managing credit review cases after disbursement for high quality outcomes. Managing all postponement requirements from branches. Providing all daily weekly monthly reports. Leading collection team of 18 staff for dailly collection operations covering10 governments.
Head Of Credit Collection & customer Care & administration.Full Time
Al Salam Group for real estate developments and decorations (LLC 100+employees) Giza, Egypt
Jan 2020 - Mar 2021 -1 yr, 2 months
Egypt , Cairo
- Job Details:• Established Credit Collection operation from scratch. • Developing various strategies and policies for credit collection, account receivables, and risk management operation. • Setting and creating all standards of customer care and quality management for client regular interactions and satisfaction. • Coordinating with other units for all financing and collection and customer complains positively. • Managing and leading all strategic goals and objectives with staff KPIS and training needs. • Ensure compliance of all daily financial operations with company risk policies to avoid any risk violation. • Responsible for achieving exceeding all financial KPIs, by of Collection and solving client problems with no risk. • Handling daily operation for staff on both ERB & CRM system with analysis MIS and reports to stakeholders and CEO. • Handling all external communication with authorities& VIP customers, visits, with legal cases for stuck up cases. • Supervising account receivables, general finance and daily cash balance process. • Leading all social media platforms inquiries, complains, ads. • Handling all VIP and difficult complains beyond staff ability.
AVP Manager operation, credit risk management remedial Retail collection & recovery.Full Time
union national bank
Aug 2014 - Oct 2019 -5 yrs, 1 month
United Arab Emirates , Abu Dhabi
- Job Details: Following VIP-default portfolios, with carrying comprehensive remedial functionalities. Attend all customers enquires, complains & problems solving positively within bank policy beyond staff ability with updating (CCUS). Identifying &Analyzing risky customers & employers, providing periodic feedback for portfolio performance to reduce risk ratio with updating MIS with implementing early risk indicators ( ERIs). Exercising strict daily control and policy implementation with various recovery strategies to ensure good Audit Rating, Updating management with portfolio operation progress, and collection process regularly. Pre-assess SME approving facility, through reviewing documentation and call report as per KPis. Ensure daily operations of work process as policy Updating all required reports [daily-weekly-monthly] MIS classification ratios, NPL controls ratios. Leading& Managing collections, recovery and legal team of 12-Staff for all aspects [Appraisals, coaching,achievements,performance development. Suggesting and handling all process modifications and SOP updating as per risk policy efficiency with proper input and output. Approving and recommending litigations and correction actions, as per delegations bank policy. Contacting key-sources to facilitate functions. Handling all accountancy expert cases and litigation. Providing all legal MIS for litigation cases following external lawyers, regular visits matching work process successfully, with no violation as agreed strategy with legal leads. Handling all insurance cases as per bank policy at early stages with full requirements to safeguard bank rights. Handling all NDDS, MOPA, crown prince as vocal point, setting process, attending timely tasks & daily inquiries well as Abu Dhabi court and al farag-fund. Consistently attending and supporting with all of MIS, reports, process, suggestion that reflects effectively and efficiently over work results.
Education
Master's Degree in banking
University of NorthamptonJan 2014 - Jan 2016 - 2 yr
BA in ACCOUNTING
Cairo University (CU)Jan 1997 - Jan 2001 - 4 yr
High School - Thanaweya Amma
Ahmed Bahgat Secondary SchoolJan 1997
Achievements
Dedicated, focused and professional caliber offering 15 years of banking experience, with milestone operations of credit risk management and remedial operation, customer care service, total quality management, banking operations, banking sales and marketing. Comprehensive aptitude and awareness with knowledge economics factors. Possesses strong communication skills, Assisted in establishing various process and policies to get strategic goals. Proven strength in leadership with multinational teams, effective team member player, ability to create an optimal team learning and performance. Highly proven ability to pinpoint customer care and quality management, Critically achieving maximum profitability cash flows with minimizing risk ratios. Successfully keeping record track of all banking operation and marketing and cross sales achievements operating delinquent portfolios of RBG& SME for all calculation methodologies with due-diligence
Skills
- Negotiation
- Data Analysis
- decsion making
- Team Leadership
- Policy Development
- Project Management
- organization support and conflicts resolution
- work under stress
- adaptability and flexibility
- Report Writing
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Risk management and assessing the portfolios, implementations remedial actions
emirates institution for banking and financial service·2018Leadership and management skills
emirates institution for banking and financial service·2017team building
emirates institution for banking and financial service·2016presentation skills
emirates institution for banking and financial service·2015advanced interpersonal skills
emirates institution for banking and financial service·2015Arbitration of investment and financial banking disputes with drafting legal contracts certificate.
international arbitration organization Cairo·2001