Mohamed ahmed
Customer Service Representative at National Bank of Egypt
Nasr City, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
National Bank of Egypt
Jan 2025 - Present -5 months
Egypt , Cairo
- Job Details:• Assisted customers with banking transactions, inquiries, and issue resolution. • Provided information about bank products, services, and digital banking solutions. • Handled customer complaints and escalated issues when necessary. • Ensured compliance with banking policies and regulations. • Processed account openings, deposits, withdrawals, and loan applications. Maintained a high level of professionalism and customer satisfaction
Call Center AgentFull Time
- Job Details:• possess excellent knowledge of the Bank’s products and services • Perform outbound calls • Promote the Bank’s products and services • Respond positively to customers’ requests • Handles customer inquiries & requests completely and accurately. • Apply the policies and procedures of the department • Cooperate smoothly with colleagues • Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution. • To be punctual, to respect the Bank’s code of conduct, and to behave businesslike. • Follow up on projects’ target dates
Education
Bachelor's Degree in Faculty of commerce english section
Helwan UniversityJan 2021
Skills
Languages
Arabic
FluentEnglish
Advanced