MT
Mohamed Tamer
freelance administrative & customer support specialist
Cairo, EgyptWork Experience
freelance administrative & customer support specialist
Jan 2023 - Present -2 yrs, 4 months
Egypt
- Job Details:- managed client communications across multiple platforms, ensuring high customer satisfaction and issue resolution. - maintained organized crm records and optimized customer data management workflows. - assisted businesses with onboarding processes, creating customized instructional content and email sequences. - conducted client retention tasks, upselling services, and providing real-time support via chat, calls, and emails. - analyzed trial user behavior for saas clients, recommending actionable improvements to increase conversions.
freelance projects
May 2022 - Present -3 yrs
Egypt
- Job Details:- extracted, cleaned, and organized large datasets into functional excel sheets. - created custom templates and automated reports for client and crm needs. - conducted web research, lead data scraping, and delivered accurate, timely results.
Education
Bachelor's Degree in business information systems
Thebes Academy
Skills
- administrative support & client communication
- customer service & retention (inbound/outbound cx specialist)
- crm & data management (smartsuite, sap crm, hubspot)
- onboarding email creation & copywriting (b2b saas experience)
- lead tracking, reporting & account management
- microsoft excel & google sheets (advanced)
- content writing & research
- instructional video creation (loom, obs studio)
- user behavior analysis (hotjar, google analytics basics)
Languages
English
FluentArabic
FluentGerman
IntermediateRussian
Beginner