MOHAMED SAYED
Operations officer at Zvendo
Zaher, Cairo, EgyptWork Experience
Operation SpecialistFull Time
Motul
Nov 2022 - Present -2 yrs, 8 months
- Job Details:Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Respond to customer requests, offering excellent support and tailored recommendations to address needs. • Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions. • Educate customers about billing, payment processing and support policies and procedures. • Optimize customer support by establishing collaborative service environments through targeted operational initiatives. • Collect, arranged, and input information into database system • Track and analyzed reports to determine needed improvements • Assist various departments with change by communicating new improvement plans and expectations
Operations officerFull Time
Zvendo
May 2020 - Present -5 yrs, 2 months
Egypt , Cairo
- Job Details:Planning the workflow on a daily basis is easy and simple. Obstacles. He was giving performances Evaluate the efficiency of work procedures. Managing procurement processes and coordinating resource and resource allocation. Customer management operations management. Review financial information and adjust budgets. Review, formulate, improve and implement. Managing relationships and liaising with external partners. Evaluate overall performance by studying and analyzing data and metrics. That the institution is the official institution and the legislation and regulations in force.
Customer Service AdministratorFull Time
- Job Details:Dealing in a manner of dealing with customers, as the employee's style of dealing with the customer directly controls the idea that the customer takes about the company and he pushes him to deal with the company constantly. And work faithfully for the sake of work. Answer the questions on the interface and respond to it. Ability to work in long-term client relationships. Dealing with others. Information requested by the customer
Education
Bachelor's Degree
Zagazig University (ZU)Jan 2010 - Jan 2016 - 6 yr
High School - Thanaweya Amma
Secondary militaryJan 2010
Achievements
• Able to Work under Pressure and Concentration. • Self- confidence. • Talent in Voice over and voice advertising and singing • Experience in physiotherapy and massage in the national team in Fatnas in gym • Have a few different ideas and deal with study of the labor market « Volunteer in the wark of a large and many volunteer and is community wark mare than B in this are
Skills
Languages
English
Advanced
Training & Certifications
Project management
Zagazig University·2015Graduated with a middle school certificate High school diploma Holds a Bachelor's degree in Commerce
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