Mohamed Omar

Assistant front office managerFull Time

• Job Details:Oversaw daily front office operations, ensuring efficient and seamless guest check-ins and check-outs. Collaborated with housekeeping and maintenance departments to ensure room readiness and guest satisfaction. Assisted in financial reporting, budgeting, and cost control to support hotel profitability goals. Responded promptly to guest concerns and complaints, maintaining high standards of service recovery. Supervised the Front Desk team, providing guidance, performance evaluations, and training. Supported implementation of upselling strategies, contributing to increased room revenue. Ensured compliance with hotel policies, procedures, and health & safety standards. Maintained high guest satisfaction scores by fostering a culture of personalized service.

Front Office SupervisorFull Time

• Job Details:Led a team of Guest Service Agents, overseeing scheduling, daily tasks, and performance feedback. Monitored guest feedback and implemented service improvement plans to enhance overall experience. Ensured proper handling of guest inquiries, reservations, and special requests with accuracy. Trained new front office staff on hotel systems (Opera) and customer service protocols. Handled VIP arrivals, room assignments, and special amenities to ensure premium experiences. Coordinated room inventory management and liaised with housekeeping for timely turnover. Managed daily reports, including occupancy and revenue statistics, for upper management. Resolved escalated guest complaints effectively, ensuring quick and satisfactory solutions.

Front Office SupervisorFull Time

• Job Details:Supervised front desk operations, ensuring exceptional guest service and timely check-ins/outs. Provided daily briefings and delegated duties to Guest Service Agents based on occupancy. Reviewed guest billing and processed financial transactions with accuracy and transparency. Handled customer feedback via email, online platforms, and in-person to improve ratings. Ensured compliance with hotel SOPs and customer service excellence. Maintained close coordination with other departments to manage guest expectations. Participated in recruitment and onboarding of front office team members. Supported night audit tasks and shift closing procedures as needed.