Mohamed Naveeth

Work Experience

TP Connects Technologies LLC

Jul 2022 - Present -3 yrs

CNS

Dec 2019 - Jun 2022 -2 yrs, 6 months

United Arab Emirates , Ras al-Khaimah

Job Details:● Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. ● Respond within SLA to incidents and problems and escalate issues where relevant, ensuring all impacted parties are kept informed of progress as appropriate. ● Coordination with other support teams to ensure ticket closure within SLA. ● Provide support for the active directory :Reset Password, lock/unlock the user account ● Provide support for office 365, 2019, 2013. Install and configure mail accounts and troubleshoot pst issues. ● Installation and Configuration of network printers and scanners. ● Installation and Maintenance of Cisco IP Phones. ● Liaise with third-party support and vendors and escalate if any service issues. ● Managing backup tapes. ● Installed, serviced and upgraded over 300 Windows computers.

Al Arif Contracting Co LLC

Dec 2013 - Apr 2019 -5 yrs, 4 months

United Arab Emirates , Dubai

Job Details:● Front End Software – Microsoft Dynamics AX 2012 R3. ● Responsible for managing and maintaining network LAN and WAN. ● Wireless Installation and Configuration of Routers. ● Managing, creating and monitoring user accounts. ● Network troubleshooting for clients and on site. ● Providing Different types of Permissions in to the Client User (i.e Accounts, Purchase, Procurement, Tender, Agreement, etc) ● Performed user account creation, deletion, and configuration windows server 2012 R2. ● Maintaining and Troubleshooting CCTV Cameras, NVRs and DVRs.

I have shifted the full office to other location.