Mohamed Abdelnaby Mohamed

Operations & Customer Experience Leader | 15+ Years in Telecom, Banking & Retail

Hadayek Alahram, Giza, Egypt

Midas International

Oct 2019 - Present -5 yrs, 9 months

Audi bank

Aug 2015 - Present -9 yrs, 11 months

Egypt , Giza

Vodafone Egypt

Oct 2008 - Aug 2015 -6 yrs, 10 months

Egypt , Cairo

Job Details: Responsible for the availability of activating any post-paid segments lines (new, existing and conversion) from all the trade channels (Retail, TKAs and Dealers).  Check if there are any bad debit histories for the customers and validate the documents required and discover the fraud cases.  Handle the Consumer Activation floor duties (facilitate the daily work flow, system performance, achieve SL, Workload, and complaint mails) and distribute the job among my team and insure that the system is working normally to achieve our daily target.  Report the daily work details to the Management by the end of the day.  Business Support: Handling Vodafone Employees issues regarding their phone program cycle, starting from joining the Company till resignation by coordination with HR and providing the necessary advice for employees.

Vodafone Egypt

Oct 2007 - Oct 2008 -1 yr

Egypt , Cairo

Job Details: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.  Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.  Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.  Make Conducting and extending deals. Linking between call center & other collection areas.  Erasing hotline and suspension nonpayment.

Customer service awards