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Mohamed Ibrahim Mhgoob
Junior Network Analyst at Guest-tek for Hotels Technologies
Shebin Alkom, Monufya, EgyptWork Experience
Junior Network AnalystFull Time
Guest-tek for Hotels Technologies
Dec 2024 - Present -6 months
Egypt , Cairo
- Job Details:-Taking calls from Hotel Guests and Hotel Staff Members. -Addressing questions and concerns reported by callers -Using internal software to create tickets according to Company standards and procedures. -Resolving and escalating tickets according to company policies by using company software. - Interfaces with the Intermediate and Senior Network Analysts, as well as Clients and Clients Customers.
IT Support EngineerFull Time
Dec 2023 - Jun 2024 -6 months
- Job Details:-Install and configure computer hardware, operating systems and application. -Maintain an inventory of hardware and software assets, including licensing warranties. -Install, upgrade and configure software application on user devices. -Troubleshoot and resolve system and network problems. - Configure ADSL Modems, Access Points and Repeaters. -Diagnose and solve hardware and software faults. -Replace hardware components as required.
Technical Support SpecialistFull Time
Telecom Egypt
Nov 2018 - Dec 2023 -5 yrs, 1 month
- Job Details:-Verify and Troubleshoot home ADSL customer problems through ticketing system. -Verify and troubleshoot home ADSL customer logical problems by technical visits at customer premises and reporting problems to higher level of support. -Manage branch inventory and make daily reports. -Configure ADSL Modems, Access Points and Repeaters.
Education
Bachelor's Degree in Information technology
menofiaJan 2016
Languages
English
Advanced