Mohamed Ibrahim Mhgoob

Junior Network AnalystFull Time

• Job Details:-Taking calls from Hotel Guests and Hotel Staff Members. -Addressing questions and concerns reported by callers -Using internal software to create tickets according to Company standards and procedures. -Resolving and escalating tickets according to company policies by using company software. - Interfaces with the Intermediate and Senior Network Analysts, as well as Clients and Clients Customers.

IT Support EngineerFull Time

• Job Details:-Install and configure computer hardware, operating systems and application. -Maintain an inventory of hardware and software assets, including licensing warranties. -Install, upgrade and configure software application on user devices. -Troubleshoot and resolve system and network problems. - Configure ADSL Modems, Access Points and Repeaters. -Diagnose and solve hardware and software faults. -Replace hardware components as required.