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Mohamed Ibrahim Mhgoob

Junior Network Analyst at Guest-tek for Hotels Technologies

Shebin Alkom, Monufya, Egypt

Work Experience

  • Junior Network AnalystFull Time

    Guest-tek for Hotels Technologies

    Dec 2024 - Present -6 months

    Egypt , Cairo

    • Job Details:-Taking calls from Hotel Guests and Hotel Staff Members. -Addressing questions and concerns reported by callers -Using internal software to create tickets according to Company standards and procedures. -Resolving and escalating tickets according to company policies by using company software. - Interfaces with the Intermediate and Senior Network Analysts, as well as Clients and Clients Customers.
  • IT Support EngineerFull Time

    Zamil Steel Buildings Co

    Dec 2023 - Jun 2024 -6 months

    • Job Details:-Install and configure computer hardware, operating systems and application. -Maintain an inventory of hardware and software assets, including licensing warranties. -Install, upgrade and configure software application on user devices. -Troubleshoot and resolve system and network problems. - Configure ADSL Modems, Access Points and Repeaters. -Diagnose and solve hardware and software faults. -Replace hardware components as required.
  • Technical Support SpecialistFull Time

    Telecom Egypt

    Nov 2018 - Dec 2023 -5 yrs, 1 month

    • Job Details:-Verify and Troubleshoot home ADSL customer problems through ticketing system. -Verify and troubleshoot home ADSL customer logical problems by technical visits at customer premises and reporting problems to higher level of support. -Manage branch inventory and make daily reports. -Configure ADSL Modems, Access Points and Repeaters.
  • Education

    • Bachelor's Degree in Information technology

      menofia

      Jan 2016 

    Skills

    • Installation
    • Information Technology (IT)
    • Networking
    • Help desk

    Languages

    • English

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