MM
Mohamed Mahmoud
Kia ceed
Hadayek October, Giza, EgyptWork Experience
Operation managerFull Time
EgyGamer
Oct 2023 - Present -1 yr, 9 months
Egypt , Giza
- Job Details:• Supervised day-to-day operations across marketing, sales, logistics, and customer service departments. • Coordinated cross-functional teams to ensure smooth project execution and timely delivery of tasks. • Managed internal workflow systems, delegated tasks, and followed up to meet operational targets. • Maintained communication between departments and external stakeholders (clients, vendors, partners). • Handled order processing, inventory tracking, and logistics coordination with warehouse staff. • Supported onboarding of new team members and provided regular training and task orientation. • Collaborated with upper management to align operational plans with business goals. Resolved operational bottlenecks and implemented improvements that enhanced team productivity. • Oversaw marketplace listings, pricing updates, and promotional planning for online platforms.
Junior AccountantInternship
Rasha Ortam Office for Accounting
Jan 2023 - Jan 2024 -1 yr
Egypt
- Job Details:• Assisted in preparing journal entries, general ledger postings, and monthly closing reports. • Participated in auditing tasks and helped in reviewing client financial documents. • Supported senior accountants in managing invoices, receipts, and filing tax documents. • Worked with accounting software and Excel to record and organize client data. • Gained hands-on experience in bookkeeping, account reconciliation, and document archiving.
Moderator - Customer Services E-MarketingFull Time
Auto Store
Jan 2021 - Jul 2023 -2 yrs, 6 months
Egypt , Giza
- Job Details:Retrieving customer data, conflict resolution, product knowledge, resolving customer complaints, active listening, answering to inquiries, customer feedback.
Education
Bachelor's Degree
University of CairoJan 2020 - Jan 2024 - 4 yr
Bachelor's Degree in English
American University in Cairo (AUC)Jan 2024 1 Year 6 Months