Mohamed Maher

Senior Customer Success ManagerFull Time

• Job Details:• Boosted customer retention by 25% through strategic account analysis and issue resolution, ensuring long-term satisfaction while acting as a trusted advisor to help clients optimize Instashop's platform for business growth. • Enhanced operational efficiency by developing and delivering onboarding programs, successfully training over 60 merchants and their teams across various levels to maximize performance.

Merchant Success ManagerFull Time

• Job Details:• Increased online sales by 25% and improved conversion rates by 15% through e-commerce performance analysis, KPI monitoring, and actionable optimizations to enhance user experience. • Built and maintained long-term relationships with strategic merchants, aligning their goals with zVendo's solutions and delivering data-driven insights to drive sustainable growth and operational excellence.

Business OwnerFreelance / Project

• Job Details:• Founded and managed a bespoke scarf brand, achieving a 50% year-over-year growth in repeat customers by developing unique product offerings and ensuring a seamless product lifecycle from design to delivery. • Boosted online engagement by 35% and customer satisfaction to 95% by leveraging analytics tools like Google Analytics and Meta Business Suite to optimize digital marketing and streamline logistics operations.