Karim Mohamed Maddy

Customer service SupervisiorFull Time

• Job Details:Agent JB ∙ Collected all premiums on or before effective date of coverage. ∙ American Care and Equipment is an authorized Medicare provider of Durable Medical Equipment ∙ Assist senior who are on Medicare with durable medical equipment's ∙ Responded to all customer inquiries thoroughly and professionally. ∙ Greeted customers in a timely fashion, while quickly determining their needs. ∙ Answered customer questions about product availability and shipment times. ∙ Accurately logged all daily shipping and receiving orders. SUP., V JB • What is sales supervisor job description? • Working under the direction of sales managers, sales supervisors manage the retail sales staff and coordinate several sales activities, including pricing and the display of products, with a view to realizing the set sales targets. • Plan and coordinate sales efforts aimed at growing CCOF and the organic movement. • Oversee processes through which the sales team works with internal and external project owners to develop strategic sales pitches for CCOF’s products and services. • Provide sales expertise, data, and department process improvements. • Identify emerging markets and market shifts while being fully aware of competition status. • Manage high level projects and oversee day‐to‐day activities including lead tracking and tradeshow evaluation and management. • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Align various sales activities to compliment organizational goals and create an achievable and sustainable workload.

Customer service Senior Supervisor & TravelFull Time

• Job Details:• with regular performance-related feedback. ... • Training staff in areas of customer service and company policies. • Managing cashier coverage and customer flow to ensure proficient customer service. • Customer service supervisors essentially look after a team of staff, ensuring they give good customer service, turn up on time and are generally doing their job properly. • Leads, coaches and develops Conservation Sales team concentrating on individual sales productivity along with meeting quotas, objectives, goals and managing cancellation metrics. • Communicates goals and monitors individual, team and call center results to identify and act on both positive and negative trends to ensure attainment of financial and performance targets. • Works to remove barriers for front line staff in order to exceed customer expectations. • Hires, assimilates and trains new Conservation Sales Reps. Follows Cigna's ‘connect for growth’ leadership philosophy to create a positive work environment focused on employee development. Manages performance through effective coaching and counseling. • Manage the team to ensure that persistency targets are achieved. • Conducts daily call monitoring to identify coaching opportunities. • Reinforces learning on a daily basis through call monitoring, individual agent coaching, and assessment of agent analytics. • Resolves escalated customer issues. • Leads team through change by developing a positive team relationship. • Gather data, evaluate information and present feedback to Conservation Sales Reps for increasing performance, overall productivity and skill sets. • Facilitates compliance with all corporate policies. • Handles multiple assignments in fast paced atmosphere. • Delegating tasks • Monitoring the team’s performance • Assisting the team by performing the tasks with them • Helping with training and development • Completing paperwork (yes, there’s always admin to do) • Handling complaints (from both staff and customers) • Helping to hire new staff • Reporting to senior management / personnel when required