Mohamed Hegazy

EFT Application Support Manager at Egyptian Banks Company (EBC)

Cairo, Egypt

Egyptian Banks Company (EBC)

Mar 2010 - Present -15 yrs, 6 months

Egypt

Job Details:Lead level 1 support for EBC’s national switch running Base24 -EPS. Managed the upgrade from Base24 -Classic 6.10 to Base24 -EPS 2.1.4, and service packs from SP4 to SP9. Installed, configured, and integrated PRM (fraud detection system) with EPS. Designed and deployed NRT & RT fraud rules. Administered Goldengate for main-DR data replication. Executed disaster recovery planning and conducted multiple failover/failback drills. Ensured ATM security and compliance with PCI-DSS standards.

Bank Albilad

May 2006 - Mar 2010 -3 yrs, 10 months

Saudi Arabia

Job Details:Participated in SPAN2 national switch project to support EMV transactions. Deployed ATM services including bill payment, funds transfer, and IPO subscriptions. Provided technical support for switch and ATM driving platforms.

Al Rajhi Bank

Nov 2004 - May 2006 -1 yr, 6 months

Saudi Arabia

Job Details:Supported SPAN2 EMV compliance project. Launched new ATM features (e.g., national ID renewal, traffic fines payment). Managed Gasper Vantage monitoring tools. Delivered ongoing technical support for switch & ATM operations.

Egyptian Banks Company (EBC)

Sep 2000 - Nov 2004 -4 yrs, 2 months

Egypt

Job Details:Handled issue resolution and service coordination for member banks. Managed testing and certification of new network members. Oversaw the daily settlement process with the Central Bank of Egypt.

Bachelor's Degree in Commerce
Cairo University (CU)
Jan 1998
Bachelor's Degree in Information Systems
Arab Academy for Science, Technology and Maritime Transport (AAST)
Master's Degree in Information Systems
Arab Academy for Science, Technology and Maritime Transport (AAST)