MOHAMED EMAD ABDELRAZEK

Yat Learning Centers

• Maadi Branch ManagerFull Time

  Oct 2024 - Present -9 months

  Egypt , Cairo

  • Job Details:The person responsible for managing the largest branches of the company: "Responsible for training 30 groups for the Digital Egypt Pioneers Initiative, with a total of 750 trainees." Reviewing financial information and adjusting operational budgets to enhance profitability ratios. Communicating with customers to address complaints and provide appropriate solutions. Presenting and offering available products and services to potential customers. Participating in promotional events such as trade fairs and others to develop customer relationships. Preparing and submitting reports to senior management."
• Senior Learning Operations SpecialistFull Time

  Dec 2023 - Present -1 yr, 7 months

  • Job Details:Responsible for implementing and operating the "Digital Egypt Cubs" initiative (DECI) in collaboration with the Egyptian Ministry of Communications and Information in various governorates of Egypt "With a training of over 7,000 trainees." Responsible for implementing and operating the "Digital Egypt Pioneers" (DEPI) initiative for online courses and courses conducted in Ismailia, Dakahlia, and Sohag governorates "With a training of over 250 trainees." Communicate with senior management to decide operational activities and set strategic objectives. Plan and monitor daily workflow to ensure smooth operations without obstacles. Supervise employees from various departments and provide constructive feedback. Regularly evaluate the efficiency of work procedures according to organizational goals and propose improvements. Supervising and organizing customer support operations enhances customer satisfaction. I am managing relationships and agreements with external partners.
• Hr CoordinatorPart Time

  Nov 2022 - Present -2 yrs, 8 months

  • Job Details:Act as a liaison between the company and trainers, ensuring trainers' availability, providing necessary materials for courses, and communicating any changes or updates to course content. Assist supervisor in scheduling interviews to fulfill store budget/hiring needs within the allowed hiring time. Searching and screening resumes for programmers and soft skills instructors, choosing the best among them, coordinating and communicating with them, and negotiating the rates of the job
• Senior Center CoordinatorFull Time

  Jan 2022 - Present -3 yrs, 6 months

  • Job Details:Handling the center administration work Role as boss‘s stand-in when he is away. (Deputy) "Achieving monthly sales of over 250,000 Egyptian pounds." Responsible for organizing courses, and scheduling them according to the Company's needs and training objectives. This includes selecting suitable trainers, choosing appropriate course modules, and creating course outlines. Responsible for arranging necessary equipment and resources, ensuring all required items are available for trainers and participants. Oversee the smooth running of courses, ensuring trainers receive necessary support and resources during sessions and addressing any issues or concerns that may arise during training courses. Compile and prepare post-course reports, including participant attendance, evaluations, comments, and preparation of course certificates Collaborate with departments or other teams within the company to ensure smooth delivery of training courses. Coordinate with the marketing team for promotion, with human resources for aligning training initiatives, and with the IT team for any technical requirements during courses. Coordination between different centers in the governorates of Egypt to implement (DECENT LIFE) (Digital Egypt Cubs Initiative) Projects
• Public Relation RepresentativePart Time

  Jul 2021 - Present -4 yrs

  • Job Details:organize Events and explain our services and our courses for example events at the Greek campus &Kempinski Hotel&Cairo University Traveling in several governorates such as Fayoum, Assiut, Beheira, and Mansoura, and supervising the training course we offer
• Customer Service AdministratorFull Time

  Jul 2020 - Present -5 yrs

  • Job Details:Handling customers questions and inquiries.