ME
Mohamed Elsayed
Call Center Advisor at Hany Saad Innovations
Kuwait City, KuwaitWork Experience
It Support SpecialistFull Time
Alphaez Computer Company For IT Consulting
Oct 2024 - Present -10 months
Education
Bachelor's Degree in network
ahram candian universtyJan 2021
Skills
- Provided IT support by troubleshooting and resolving printer issues
- Operating Systems: Windows 10, Windows Server, macOS, Linux (Ubuntu, CentOS)
- • Networking: TCP/IP, DNS, DHCP, LAN/WAN Setup, VPN, Wi-Fi Configuration
- • Software & Applications: Microsoft Office Suite, Zendesk, ServiceNow, VMware, Google Workspace
- • Troubleshooting & Maintenance: Hardware Repair, Printer Setup, Network Troubleshooting
- • Database Management: SQL, Database Backup and Recovery
- • Remote IT Support: TeamViewer, Remote Desktop Protocol (RDP), AnyDesk
- • Device Management: Mobile Device Management (MDM), Device Setup and Configuration
- • Documentation: Ticket Management, Technical Reporting
Languages
Arabic
FluentEnglish
Advanced