Mohamed Ayman

Accountant

• Job Details:Managing financial records and transactions. Supporting invoicing and reconciliation processes. Ensuring compliance with internal and external audit standards. Handling invoicing systems for accurate and timely billing. Coordinating with operations and customer service teams to ensure billing accuracy. Utilizing ERP systems such as SAP for financial management. Sending electronic invoices and electronic receipts in compliance with government regulations. Invoice printing via SAP: Proficient in generating and printing customer invoices using SAP, ensuring compliance with company standards and timely delivery. Customer account pricing analysis: Experienced in calculating customer account balances based on pricing rates, applying correct price structures, and verifying invoice accuracy in alignment with contractual agreements.

Client Service Representative

• Job Details:Responding to customer inquiries and complaints via phone and email. Providing effective solutions and maintaining high customer satisfaction. Coordinating with logistics and operations teams to resolve issues. Using CRM systems to track and manage customer interactions.

Contact Center Quality Assurance

• Job Details:Monitoring and evaluating call center performance. Providing feedback and training to agents.