Mohamed Dahab Aly

Help desk support SpecialistFull Time

system engineer IIFull Time

• Job Details:Managed the buildout of new facilities and relocation to SmartVillage Established and led the IT department as the sole point of contact for global media localization company in Cairo Trained all new staff on IT systems and processes Evaluated and redesigned server and network infrastructure to optimize performance Implemented proactive monitoring to ensure high availability of IT systems Collaborated with cross-functional teams to address incidents and troubleshoot system issues Maintained and supported all IT systems, addressing end user requests promptly Ensured compliance with ITIL processes for incident, problem, and change management Coordinated internal resources for global IT projects to ensure timely execution within deadlines

Senior Desktop Support SpecialistFull Time

• Job Details:Led and enforced policies to maintain standard performance for the team Mentored and trained junior specialists to improve team performance Acted as a Technical Subject Matter Expert (SME) on all desktop applications and vital functions Demonstrated excellent customer service skills Managed technical issues and assigned technicians to provide support to operational and support departments Provided high-level troubleshooting and hardware/software integration skills Took ownership of and successfully completed difficult projects Assisted in leading and motivating team members with minimal supervision Quality checked documentations like SOPs, Job Aids, FAQs, etc.