Mohamed Albaghdady

Service Advisor and Technical Support Engineer at Eco Clean SA

Badr City, Cairo, Egypt

Al-Rakeen SA

Nov 2024 - Present -6 months

Egypt , Cairo

Eco Clean SA

Jan 2024 - Present -1 yr, 4 months

Egypt

Job Details:Receiving maintenance customers, recording customer requirements and evaluating warranty status. Create and manage repair requests using ERP system (Odoo). Create and send quotations for maintenance services and spare parts to customers. Follow up with customers after service, solve customer problems and work on improving customer satisfaction. Solve technical problems within 'Odoo' system. Manage spare parts and stocks using 'Odoo' system. Communicating with suppliers regarding matters related to training and technical consultations, as well as in cases of devices covered by warranty.

Egyptian Syndicate of Engineers

Jun 2023 - Present -1 yr, 11 months

Egypt

Job Details:Deliver lectures and training sessions to engineering students on automotive technologies and best practices.

Mitsubishi Agency

Jun 2021 - Apr 2022 -10 months

Egypt

Job Details:Receiving maintenance customers, recording customer requirements. Diagnosing the vehicle then create a car reservation report. Creating work orders and coordinating with workshop engineers to carry out repairs. Providing clients with detailed notes on vehicle diagnosis and maintenance.

Bachelor's Degree in Mechatronics Engineering
Mansoura University
Jan 2017 - Jan 2021 - 4 yr