Mohamed Al-Akram

LAN Administrator

• Job Details:Administer and maintain LAN/WAN infrastructure, ensuring optimal network performance and security. Configure, monitor, and troubleshoot routers, switches, firewalls (Cisco, Juniper, Fortinet), and IP phones. Implement firewall rules, VPN connections, and network security protocols to prevent unauthorized access. Perform network traffic analysis and bandwidth optimization using monitoring tools like SolarWinds. Manage Active Directory (user/group policies, permissions, and authentication). Oversee project data transfer (FTP, VPN) between Cairo, Riyadh, Jeddah, and external clients. Conduct scheduled antivirus scans, system updates, and vulnerability assessments. Manage video/audio conferencing solutions and troubleshoot connectivity issues. Ensure compliance with IT security policies and disaster recovery plans.

IT Operations Support

• Job Details:Managed IT asset procurement, inventory, and software licensing. Provided customer support for hardware, software, and network-related inquiries. Installed, maintained, and troubleshot video conferencing systems and fingerprint authentication devices. Assisted in Windows OS installations, updates, and system optimizations. Collaborated with IT teams to improve helpdesk response time and resolution efficiency.

Helpdesk Engineer

• Job Details:Provided technical support and troubleshooting for software, hardware, and network issues. Diagnosed and repaired server, storage, and backup system hardware failures. Managed Active Directory users and security groups, ensuring proper access control. Installed, configured, and maintained Kaspersky enterprise antivirus solutions. Assisted in network configuration and monitoring, ensuring secure and efficient connectivity. Conducted user training sessions on IT security best practices and troubleshooting common issues.