Mohamed Mostafa Abderaouf

English Translator

• Job Details:Translating all kinds of articles from English into Arabic and vice versa.

Loss Prevention Specialist

• Job Details:Review suspicious retail transactions through the POS system of 35 c-stores & fuel stations located in the US with 350 employees. Investigate suspicious customers and employees activities. Prepare daily reports on violations committed in the daily transactions and quality of work and record them in the CRM system. Ensure the sales procedures in stores follow the internal policies and regulatory standards. Monitor video feeds and suspicious individuals. Analyze the suspected thefts of stores and timely taking preventive measures. Investigate the emergencies and suspicious cases. Follow up the alarm systems of all sites with the alarm company and report in case of any emergency or issue.

Customer Support Representative

• Job Details:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.